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Associate Principal Engineer

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Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems. Proven skill in resolving problems quickly on first call.

I am excited about the opportunity to bring my sales expertise and customer service skills to your dynamic team. I am writing to apply for the Sales Associate position . I have worked in sales before and I think I would be a good fit for this job

Proven leader in Customer Service and IT Support, notably at Accenture Inc, where we spearheaded quality assurance and network operations, exceeding quarterly sales targets through strategic lead prospecting. Skilled in technical troubleshooting and fostering client relationships, approach combines effective communication with a results-driven mindset, significantly enhancing customer satisfaction and team productivity.
Subject Matter Expert in Network Activations acting as the POC for the entire team and with 44 agents from Manila and India. Supporting their clients on a live transformation from the United Kingdom and Central Europe (Slovakia, Czech Republic & Hungary).

Highly efficient case mentor well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Walter Laidler

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Bachelor of Science - IT

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