Walter Lieb
Fresno
Summary
Results-driven Operations Manager with expertise in driver management and billing coordination. Known for enhancing service quality and fostering customer trust through effective communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Operations Manager
ADL Final Mile/ ADL Delivery
Houston
08.2017 - 09.2025
- Daily Attendance for contract drivers
- Check in with ADL customers for reports on driver performance, driver issues, or customer concerns.
- Worked closely with drivers and customers to address issues promptly, fostering trust, and improving service quality.
- Verify at fault responsibilities for freight loss or damages
- Assist with billing questions or discrepancies, assist with the required driver needed, and place on-demand bids or out-of-town driver bids.
- Interview drivers, and assist with contracting and placement.
- Fill in for drivers who are unable to meet daily contractual duties.
- Drive for customers for on-demand, daily, and overnight routes when needed.
Independent Contractor
ADL Delivery
Houston
07.2007 - 07.2017
- Provide contract driver services to ADL Delivery for specific routes.
- Full-time contract daily rover for fill-in, absences, on-demand, or breakdowns of regular route drivers.
- Delivered packages efficiently across designated routes, ensuring timely arrivals, and maintaining a 98% satisfaction rate from clients.
- Manage invoices, payments, and returns for ADL clients.
Education
GED -
Gary Job Corps
San Marcos, TX09-1980
Some College (No Degree) - Certification in General Mechanics
Gary Job Corps
San Marcos, TXSkills
- Driver management
- Billing coordination
- Performance analysis
- Freight verification
- Route optimization
- Customer relationship management
- Problem solving
References
References available upon request.
Timeline
Operations Manager
ADL Final Mile/ ADL Delivery
08.2017 - 09.2025
Independent Contractor
ADL Delivery
07.2007 - 07.2017
GED -
Gary Job Corps
Some College (No Degree) - Certification in General Mechanics
Gary Job Corps