Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Walter Melgar

Houston,TX

Summary

Customer-oriented, strategic-thinking sales professional with over 8 years of experience in building relationships, cultivating partnerships, retaining high revenue accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, and projections, vendor relations, territory development and revealing customer needs to deliver solutions.

Overview

10
10
years of professional experience

Work History

Senior Business Account Executive

Comcast
Houston, TX
02.2017 - Current
  • Presented company products, services and solutions to prospective clients in a professional manner.
  • Collaborated effectively with other departments such as marketing, operations and finance to coordinate promotional activities and pricing decisions.
  • Generated new business opportunities through networking, cold calling and referrals.
  • Identified customer needs by asking questions and advising on best solutions.
  • Coached junior members of the team on best practices related to client acquisition strategies.
  • Analyzed current market trends and competitor activity to inform sales strategy development.
  • Implemented effective follow-up processes to ensure customer satisfaction after the sale.

Retail Sales Professional Xfinity

Comcast Xfinity
Houston, TX
11.2015 - 02.2017
  • Developed and implemented strategies for increasing internet, phone, mobile, and TV sales.
  • Generated weekly reports on website performance metrics such as page views, bounce rate and conversion rates.
  • Provided technical support to customers with questions about app navigation, product selection and payment processing.
  • Resolved customer complaints in a timely manner in store.

Apple Master Best Buy

Best Buy
Houston, TX
07.2014 - 06.2015
  • Provided accurate information about products, prices and services.
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.

Education

Associate of Applied Science - Computer Science

Lone Star College System
Kingwood, TX
05-2015

Skills

  • Bilingual
  • Customer Engagement and building Rapport
  • Account Management
  • Product and service knowledge
  • Network development
  • Sales closing

Accomplishments

  • 15ers Quota Club
  • Xfinity Elite President Club 2016
  • Whale Hunter Awards for Multisite Accounts

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Senior Business Account Executive

Comcast
02.2017 - Current

Retail Sales Professional Xfinity

Comcast Xfinity
11.2015 - 02.2017

Apple Master Best Buy

Best Buy
07.2014 - 06.2015

Associate of Applied Science - Computer Science

Lone Star College System

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Walter Melgar