Walter Mills
Tempe,AZ
Summary
Forward-thinking operations specialist with 27 years of expertise in information technology for the banking and finance sector. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies, including high availability. Proficient in data center infrastructure, operations, leadership, and hands-on troubleshooting.
Overview
30
30
years of professional experience
Work History
Senior Staff-Lead: Network and Server Operations
Charles Schwab & Co., Inc.
01.1995 - 04.2008
- Provided leadership to a team of 10 as we aspired to maintain high availability.
- Handled high resolution issues of high severity. Concerning infrastructure and global applications.
- Provided leadership to Windows team during virus outbreaks such as "I love you."
- Windows issues and managed resolutions coordinating with various application owners and/or vendors.
- Tested and certified Vendor applications
- Trained staff and cross-departmental teams on existing and improved processes, including technical project management, project turnover and distributed readiness, refining and documenting departmental policy in a Systems Control Document.
- Developed deployment strategy for patching servers using approved dark windows and proper change management procedures
- Worked with Tivoli and BigFix to deploy patches
- Handled resolution of Sev1/Sev2 Windows issues that resulted from deploying patches working with the LOBs and (if necessary) the various software vendor
- Promoted twice for building a well functioning team and mentoring junior professionals.
- Developed deployment strategy for patching servers using approved dark windows and proper change management procedures
- Worked with Tivoli and BigFix to deploy patches
- Handled resolution of Sev1/Sev2 Windows issues that resulted from deploying patches working with the LOBs and (if necessary) the various software vendors
Technical Manager: Data Center & Global Operations
JPMorgan Chase
04.2008 - 11.2019
- Coordinated workflow/assignments
- Handled all escalations during the shift, resolved Sev1/Sev2 issues with various application owners and/or vendors
- Performed network changes as required (Cisco switch work, various models)
- Led an international team of approx 10 Engineers focused on project completion/time to market
- Wrote training budget (Both Windows&Unix) then procured financing
- Worked the scheduling for project resource management
- Endeavored to baseline the knowledge/skillset to the team
- Handled escalations and POC builds
- Chaired resolution calls with various software vendors, application owners and internal engineering teams to fix broken applications
- Created cabling standards and processes (helped develop wiring layouts for internal IDF interconnects)
- Engaged for Proof of Concepts to test system builds before being added into the automated order process
- Last review mentioned that for all practical purposes I was the acting Manager
- Owned change ticket needs for the team, chasing approvals and providing details of change work
- Partnered with Cyber/Risk, L3 Wintel Support, Wintel Engineering and Client Delivery to ensure processes were followed to minimize the firm's exposure
- Team leader focused on eliminating roadblocks and developed training tools for new hires
- Flew to India to develop the newly hired team and alleviate issues
Consultant
Dozer Enterprises, LLC
11.2019 - Current
- Handled quotes, purchasing, implementation and installation for residential and commercial clients
- Personal computer support on an as-needed basis.
- Provided on site assistance to charitable groups, schools, churches, etc.
Sabbatical & Elder Parent Care,
None
12.2019 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Theology
Maranatha Baptist
Watertown, WISkills
- Leadership
- Technical Problem Resolution
- Process Documentation Writing
- Win7, 10 and 11
- MS Office 95, 97, XP and 2003
- VMWare
- Linux
- Agile
- Ansible
- Scrum
- CISSP
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Integrity and Honesty
- MS Office
- Analytical Thinking
- Issue Resolution
- Windows Server 40, 2K, 2K3, 2K8, 2K12 and 2016
Training
- VMWare
- Linux
- Agile
- Ansible
- Scrum
- CISSP
Timeline
Sabbatical & Elder Parent Care,
None
12.2019 - 08.2021
Consultant
Dozer Enterprises, LLC
11.2019 - Current
Technical Manager: Data Center & Global Operations
JPMorgan Chase
04.2008 - 11.2019
Senior Staff-Lead: Network and Server Operations
Charles Schwab & Co., Inc.
01.1995 - 04.2008
Bachelor of Science - Theology
Maranatha Baptist
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