Forward-thinking operations specialist with 27 years of expertise in information technology for the banking and finance sector. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies, including high availability. Proficient in data center infrastructure, operations, leadership, and hands-on troubleshooting.
Overview
30
30
years of professional experience
Work History
Senior Staff-Lead: Network and Server Operations
Charles Schwab & Co., Inc.
Phoenix, AZ
01.1995 - 04.2008
Provided leadership to a team of 10 as we aspired to maintain high availability.
Handled high resolution issues of high severity. Concerning infrastructure and global applications.
Provided leadership to Windows team during virus outbreaks such as "I love you."
Windows issues and managed resolutions coordinating with various application owners and/or vendors.
Tested and certified Vendor applications
Trained staff and cross-departmental teams on existing and improved processes, including technical project management, project turnover and distributed readiness, refining and documenting departmental policy in a Systems Control Document.
Developed deployment strategy for patching servers using approved dark windows and proper change management procedures
Worked with Tivoli and BigFix to deploy patches
Handled resolution of Sev1/Sev2 Windows issues that resulted from deploying patches working with the LOBs and (if necessary) the various software vendor
Promoted twice for building a well functioning team and mentoring junior professionals.
Developed deployment strategy for patching servers using approved dark windows and proper change management procedures
Worked with Tivoli and BigFix to deploy patches
Handled resolution of Sev1/Sev2 Windows issues that resulted from deploying patches working with the LOBs and (if necessary) the various software vendors
Technical Manager: Data Center & Global Operations
JPMorgan Chase
Belleville, MI & Columbus, OH
04.2008 - 11.2019
Coordinated workflow/assignments
Handled all escalations during the shift, resolved Sev1/Sev2 issues with various application owners and/or vendors
Performed network changes as required (Cisco switch work, various models)
Led an international team of approx 10 Engineers focused on project completion/time to market
Wrote training budget (Both Windows&Unix) then procured financing
Worked the scheduling for project resource management
Endeavored to baseline the knowledge/skillset to the team
Handled escalations and POC builds
Chaired resolution calls with various software vendors, application owners and internal engineering teams to fix broken applications
Created cabling standards and processes (helped develop wiring layouts for internal IDF interconnects)
Engaged for Proof of Concepts to test system builds before being added into the automated order process
Last review mentioned that for all practical purposes I was the acting Manager
Owned change ticket needs for the team, chasing approvals and providing details of change work
Partnered with Cyber/Risk, L3 Wintel Support, Wintel Engineering and Client Delivery to ensure processes were followed to minimize the firm's exposure
Team leader focused on eliminating roadblocks and developed training tools for new hires
Flew to India to develop the newly hired team and alleviate issues
Consultant
Dozer Enterprises, LLC
11.2019 - Current
Handled quotes, purchasing, implementation and installation for residential and commercial clients
Personal computer support on an as-needed basis.
Provided on site assistance to charitable groups, schools, churches, etc.
Sabbatical & Elder Parent Care,
None
Mesa, AZ
12.2019 - 08.2021
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Theology
Maranatha Baptist
Watertown, WI
Skills
Leadership
Technical Problem Resolution
Process Documentation Writing
Win7, 10 and 11
MS Office 95, 97, XP and 2003
VMWare
Linux
Agile
Ansible
Scrum
CISSP
Problem-Solving
Attention to Detail
Team Leadership & Development
Integrity and Honesty
MS Office
Analytical Thinking
Issue Resolution
Windows Server 40, 2K, 2K3, 2K8, 2K12 and 2016
Training
VMWare
Linux
Agile
Ansible
Scrum
CISSP
Timeline
Sabbatical & Elder Parent Care,
None
12.2019 - 08.2021
Consultant
Dozer Enterprises, LLC
11.2019 - Current
Technical Manager: Data Center & Global Operations
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC
Vice President - Network Operations Lead, India at DBOI Global Services (Deutsche Bank Group)Vice President - Network Operations Lead, India at DBOI Global Services (Deutsche Bank Group)