Walter Raysick
Riverview,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Resolution Specialist II
ACG South Insurance Agency
07.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
ACICF/ACSIC Customer Service Representative
ACG South Insurance Agency
07.2018 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
Customer Service & Sales Representative
ACG South Insurance Agency
06.2016 - 07.2018
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Determined customer needs and interests to recommend Memberships & Credit Cards to customers.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
Wheaton High School
Silver Spring, MDSkills
- Performance Feedback
- Product Knowledge
- Creative Solutions
- Customer Care
- Teamwork Skills
- Professional Ethics Understanding
- Ability to Be Flexible
- Performance Goals
- Effective Problem-Solving
- Customer Complaint Resolution
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide. Service Champion 2020 & 2021
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Received strongly met on the last annual review.
Certification
- CompTIA A+ & Network +
- NESTA Certified Personal Trainer
- Licensed Insurance Agent 20-44
Biking, Reading, Walking, Weight Lifting
In my free time, I enjoy the quiet and solitude offered by riding my bike, and taking a walk with my dog Luna. I love learning so I always have something new to read for my enjoyment. I blow off steam by doing HIIT and other weight training.
Languages
Russian
Elementary
Timeline
Resolution Specialist II
ACG South Insurance Agency
07.2021 - Current
ACICF/ACSIC Customer Service Representative
ACG South Insurance Agency
07.2018 - 07.2021
Customer Service & Sales Representative
ACG South Insurance Agency
06.2016 - 07.2018
High School Diploma -
Wheaton High School
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