Robert Gillen
San Antonio,TX
Summary
Professional Resolution Specialist with 3 years of experience in counseling individuals and groups to drive practical solutions to conflicts. Innovative in developing unique solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solutions based on communication and cooperation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Resolution Specialist II
Walmart-Remote
06.2021 - Current
- Resolve employee insurance discrepancies
- Navigate Medical Billing and Claim issues
- Communicate with callers and insurance companies to devise equitable solutions for both parties
- Help Troubleshoot employee technical issues
- Resolved managerial discrepancies
- Reduce company risk of legal damages
- Maintain HIPAA compliance
Education
Bachelor of Science - Cybersecurity
Wilmington University
New Castle, DE03.2025
Diploma - undefined
Sullivan South High School
Kingsport, TN01.2010
Skills
- Firewall management tools
- Performance Improvement
- Technical Troubleshooting
- Access Control
- Cyber Security Protocols
- Security Updates
- Security Planning
- Hardware troubleshooting
- Software Installation
- Hardware and software monitoring
- Network systems installation
- Network repairs and maintenance
- Effective Communication
- Proficient in Wireshark, Autopsy, Windows OS, Linux OS
Additional Information
- Hands-on Experience with Cybersecurity Diagnostic Software such as Autopsy and FTK Forensics Toolkit
- Working Knowledge of Authentication Infrastructure.
- Over 3 years of technical troubleshooting experience.
- Expert problem solver.
Certification
- PC Pro, TestOut
- Security Pro, TestOut
- Network Pro, TestOut
- Hybrid Server Pro: Core, TestOut
Timeline
Resolution Specialist II
Walmart-Remote
06.2021 - Current
Bachelor of Science - Cybersecurity
Wilmington University
Diploma - undefined
Sullivan South High School
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