Walter Rivera
Mundelein,IL
Summary
Proven problem-solver and customer service expert, adept at enhancing customer satisfaction and streamlining operations. At Startek Solution, mastered software systems to reduce call handling times, significantly boosting efficiency. Demonstrates exceptional cleaning expertise, attention to detail, and a dependable team collaboration spirit. Achieved notable improvements in facility cleanliness and customer loyalty through innovative strategies and a flexible approach.
Overview
9
9
years of professional experience
Work History
Janitor
Linda's Cleaning
Vernon Hills, IL
12.2023 - 05.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
Call Center Representative
Startek Solution
Honduras
05.2021 - 06.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Cashier
Farmacia Siman
Honduras
02.2015 - 12.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Education
Saint Mary's Episcopal School
Honduras06.2010
Skills
- Cleaning Expertise
- Customer service-focused
- Problem-Solving
- Responsible and Dependable
- Attention to Detail
- Customer Service
- Team Collaboration
- Crew Supervision
- Adaptable and Flexible
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Janitor
Linda's Cleaning
12.2023 - 05.2024
Call Center Representative
Startek Solution
05.2021 - 06.2023
Customer Service Cashier
Farmacia Siman
02.2015 - 12.2020
Saint Mary's Episcopal School