Dynamic professional with a proven track record at the Memphis Area Transit Authority, excelling in team leadership and customer service. Skilled in implementing safety procedures and optimizing operations, resulting in enhanced staff performance and customer satisfaction. Committed to fostering a productive environment while driving results through effective decision-making and time management.
Work History
Wayside Manager
13 Years 2 Months
Memphis Area Transit Authority | 03.2008 - 05.2021
Responsible for training and supervising a staff of laborers ,and assigning work details, in the upkeep and maintenance of trolley facilities, its fleet of trolleys, as well as track maintenance, janitorial duties and grounds maintenance.
Supervised staff adherence to policy, procedures, and customer service standards.
Maintained professional, organized, and safe environment for employees and patrons.
Fuel Station Attendant
2 Years 10 Months
Pat Simon & Son | 07.2005 - 05.2008
Refilled fuel dispensers and monitored pump operation for safe, continuous service.
Processed customer payments accurately using cash registers and point-of-sale systems.
Inspected station areas, restrooms, and forecourt to maintain cleanliness and compliance.
Assisted customers with fueling questions, directions, and basic service needs.
Store Manager
3 Years 3 Months
Salvation Army Thrift Store | 01.2002 - 04.2005
Directed daily store operations, ensuring efficient donation processing, merchandising, and customer service.
Supervised staff scheduling, coaching, and performance management to maintain consistent store coverage.
Implemented pricing and sorting standards to support accurate inventory flow and sales presentation.
Monitored cash handling, register reconciliation, and loss prevention procedures for operational accuracy.
Education
High School Diploma
State Board of Education | Nashville, TN | 08.1982
Assistant Superintendent of Wayside Maintenance at San Diego Metropolitan Transit SystemAssistant Superintendent of Wayside Maintenance at San Diego Metropolitan Transit System
Wayside Signal Inspector at Los Angeles Metropolitan Transportation AuthorityWayside Signal Inspector at Los Angeles Metropolitan Transportation Authority