Walter Wilson
Phoenix,AZ
Summary
Driven by a commitment to excellence, I enhanced sorting efficiency and customer satisfaction at Goodwill Inc and U-Haul, respectively. Leveraging skills in merchandise handling and high-stress situation management, I improved productivity and resolved conflicts, fostering loyalty and repeat business. My proactive approach and ability to thrive in fast-paced environments have consistently delivered outstanding results.
Overview
7
7
years of professional experience
Work History
Clothes Sorter
Goodwill Inc
06.2024 - Current
- Participated in regular training sessions to enhance knowledge of best practices within the textile industry, ultimately improving job performance as a Clothes Sorter.
- Improved overall productivity with meticulous attention to detail, ensuring accurate sorting and labeling of clothing items.
- Enhanced clothes sorting efficiency by implementing organizational systems and categorizing items based on type, size, and condition.
- Maintained a clean and safe work environment by adhering to company guidelines and ensuring proper disposal of damaged or unusable items.
Customer Care Representative
Circle K Convenience Store
02.2022 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Customer Service Representative
Uhaul Moving And Storage
08.2017 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Graduate - Mathematics
Fishers High School
Lafitte, LA04.1986
Skills
- Fast-Paced Environment
- Merchandise Handling
- Donation processing
- Label Reading
Timeline
Clothes Sorter
Goodwill Inc
06.2024 - Current
Customer Care Representative
Circle K Convenience Store
02.2022 - 07.2024
Customer Service Representative
Uhaul Moving And Storage
08.2017 - 02.2022
Graduate - Mathematics
Fishers High School
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