Walter Yocum
Havre de Grace,MD
Summary
Diligent Fulfillment Director with a proven track record at The Barrington Garage, enhancing delivery efficiency and customer satisfaction. Expert in inventory management and vendor relations, achieving significant reductions in shipping errors. Recognized for exceptional communication skills and a detail-oriented approach, driving continuous improvement in warehouse operations.
Overview
9
9
years of professional experience
Work History
Fulfillment Director
The Barrington Garage
09.2017 - Current
- Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
- Picked, packed, and shipped all online orders, up to 200 per day.
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Monitored inventory levels and collaborated with vendors to meet needs.
- Managed budget effectively, ensuring cost savings without compromising quality or customer experience.
- Improved order accuracy by implementing an efficient inventory management system.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining a high level of professionalism and courtesy.
- Reduced shipping errors, resulting in fewer returns and exchanges.
- Elevated inventory control standards by designing customized tracking systems based on specific storage requirements.
- Enhanced warehouse organization with a focus on space optimization and product accessibility.
- Conducted research to address shipping errors and packaging mistakes.
Fulfillment Director
Britestar Business Solutions
11.2015 - 08.2017
- Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
- Managed third-party logistics for multiple clients.
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Increased workforce productivity by developing effective training programs tailored towards individual skill sets.
- Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
- Monitored inventory levels and collaborated with vendors to meet needs.
- Developed strong relationships with vendors, negotiating favorable terms for procurement of materials and supplies.
- Achieved timely order processing by closely monitoring daily output goals against actual production volume.
Education
Bachelor of Science - Kinesiology
The Pennsylvania State University
State College, PASkills
- Shipping and receiving
- Customer relations
- Inventory monitoring
- Quality assurance
- Carrier relations
- Customer service
- Attention to detail
- Organizational skills
- Effective communication
- Verbal and written communication
- Detail-oriented
- Order picking and processing
Timeline
Fulfillment Director
The Barrington Garage
09.2017 - Current
Fulfillment Director
Britestar Business Solutions
11.2015 - 08.2017
Bachelor of Science - Kinesiology
The Pennsylvania State University
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