Walter A Rihl II
Concord
Summary
Resourceful professional with extensive experience in customer service and administrative roles. Known for strong problem-solving abilities and organizational skills, committed to providing exceptional support and ensuring safety in all interactions.
Overview
20
20
years of professional experience
Work History
Lyft Driver
Lyft Rideshare Service
Manchester
06.2021 - 11.2025
- Ensured passenger safety and comfort while efficiently navigating city streets to enhance overall ride experience.
- Provided excellent customer service through effective communication with passengers.
- Navigated city routes efficiently to ensure timely passenger pickups and drop-offs.
- Maintained vehicle cleanliness and functionality through regular inspections to ensure reliable transportation.
- Communicated with passengers to confirm ride details and address inquiries, fostering positive interactions.
Paraprofessional
SAU 53
Pembroke
09.2019 - 06.2021
- Supported students with special needs in daily activities and instructional tasks to enhance learning experiences.
- Collaborated with educators to develop individualized education plans for students.
- Engaged students through interactive activities that reinforced lesson objectives.
- Delivered one-on-one support during assessments and group projects to foster student understanding and collaboration.
- Offered students personalized educational, behavioral, and emotional support.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Participated in parent and teacher conferences to discuss student progress and challenges.
- Guided students in developing organizational and study skills.
- Contributed to IEP meetings, aiding in the development of tailored educational plans to meet individual student needs.
Clinical Administrative Secretary
Mt Ascunet Physicians Practice
Windsor
05.2006 - 08.2010
- Coordinated scheduling for multiple physicians and patient appointments, enhancing workflow and accessibility.
- Maintained accurate patient records using electronic health record systems.
- Supported billing processes by verifying insurance information and patient data, ensuring accurate and timely billing.
- Answered phones, responded to inquiries, and directed calls, providing exceptional customer service and maintaining communication.
- Organized and maintained confidential files and records.
- Provided administrative support to the executive team including filing, faxing, photocopying, scanning documents.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Certified Billing And Coding Specialist -
Blended Solutions
Manchester, NH05-2019
High School Diploma -
Carlynton High School
Carnegie, PA06-1979
Health And Wellness Advocate - Medical Informatics
Manchester Community College
Manchester, NHSkills
- Vehicle navigation
- Ride coordination
- Route optimization
- Vehicle maintenance
Safe driving- Customer service
- Customer engagement
- Punctual and reliable
- Attention to detail
- Problem solving
- Conflict resolution
- Team collaboration
- Organizational skills
- Active listening
- Traffic laws
- Passenger transportation
- Delivery pickup
- Map reading
- Transportation
- City and non-city driving
- CDL license
- Basic vehicle repairs
- Driving in adverse conditions
- Physical stamina
- [Type] vehicles expertise
- GPS and route planning
- Accident prevention
- Vehicle inspection
- Load monitoring
- Defensive driving
- Basic vehicle maintenance
- DOT compliance
- Materials transport
- Navigational systems and GPS
- Traffic law observation
- Revenue generation
- Inclement weather driving
- Emergency response
- Fuel efficiency
- Route determination
- Loading and unloading
- Passenger support
- Vehicle inspections
- Maintenance and repair
- Passenger guidance
- Clean driving record
- Adaptable driving techniques
- Route planning
- Safety compliance
- Trip documentation
- Route management
- [Language] fluency
- Load securing
- Heavy lifting
- Safe driving practices
Timeline
Lyft Driver
Lyft Rideshare Service
06.2021 - 11.2025
Paraprofessional
SAU 53
09.2019 - 06.2021
Clinical Administrative Secretary
Mt Ascunet Physicians Practice
05.2006 - 08.2010
Certified Billing And Coding Specialist -
Blended Solutions
High School Diploma -
Carlynton High School
Health And Wellness Advocate - Medical Informatics
Manchester Community College