Walter Dillon Jr.
San Antonio,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Postal industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mail Handler Assistant
USPS, United States Postal Service
11.2023 - Current
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Developed strategies to speed up mail mail sorting and delivery processes.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Performed routine maintenance on equipment to prevent downtime.
- Performed routine preventive maintenance on sorting machines and removed envelope jams.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
Home Health Care Aide
Alara Caring
10.2021 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided transportation and appointments management.
- Developed rapport to create safe and trusting environment for care.
PSE Clerk
United States Postal Service, USPS
11.2018 - 12.2021
- Loaded letters onto processing equipment/x-ray machine, removed non-processable letters and maintained continuous sorting feed.
- Loaded and unloaded shipping containers and vehicles.
- Sorted mail according to size, shape and destination/re-wrapped damaged mail/parcels
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Moved bulk containers and large parcels with forklifts in postal warehouse
- Provided service and sales to walk-in customers.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Added accurate data entry into computer system to complete transactions.
Special Education Paraprofessional
Reddix High School
08.2018 - 05.2020
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
Postal Worker
United States Postal Service, USPS
11.2017 - 08.2018
- Sorted mail according to size, shape and destination.
- Used automated mail processing equipment to sort and collate mail.
- Prepared reports to track mail volumes, fees and other related data.
- Moved bulk containers and large parcels with forklifts.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Skilled at working independently and collaboratively in a team environment.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Utilized mail processing machines in weighing, stamping and processing mail items.
- Monitored performance of junior team members and offered support.
Special Education Aide
Fairborn Primary School
08.2016 - 05.2018
- Managed classroom activities and redirected problematic behavior.
- Implemented behavior redirection methods to address problematic issues.
- Worked in self-contained and resource environments to teach students variety of skills.
- Monitored student progress and behavior.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Established professional relationships with parents and other teachers to increase rapport and support.
Special Education Teacher Assistant
Sollars Elementary School
09.2014 - 08.2016
- Provided support to help students with special needs learn and grow.
- Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
- Supported student learning objectives through personalized and small group assistance.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Helped classroom teachers achieve instructional objectives.
- Maintained safety and security by overseeing students in recess environments.
- Escorted students to different school locations to provide ongoing assistance.
- Oversaw class of students in absence of instructor.
Education
High School Diploma -
Victory Learning Center
San Antonio, TXSkills
- Order Fulfillment
- Microsoft PowerPoint
- Microsoft Excel
- Account Management
- Business Development Understanding
- Microsoft Word
- Retail Sales Customer Service
- Stocking and Replenishing
- Shipping and Receiving Understanding
- Problem-Solving Ability
- Receiving Support
- Conflict Resolution
- Stock Management
- Computer Proficiency
- Delivery Scheduling
- Stockroom Procedures
- Customer Service
- Product Organization
- Office Equipment Proficiency
- Warehousing Functions
- Shipping Procedures Understanding
- Order Processing
Certification
Customer Service Excellence
Forklift Driver
Cardiopulmonary Resuscitation(CPR)
Crisis Prevention Intervention (CPI)
Additional Information
Self employed for 10+ years
Employed by Reyes Automotive-Injection Molding
Employed by Harcourt Brace-Warehousing
Employed by HEB-Stocking
Employed by Texas Wilson- Office Installation
Employed by City of San Antonio-Solid Waste Collection
Employed by National Maintenance-Floor Technician
Timeline
Mail Handler Assistant
USPS, United States Postal Service
11.2023 - Current
Home Health Care Aide
Alara Caring
10.2021 - Current
PSE Clerk
United States Postal Service, USPS
11.2018 - 12.2021
Special Education Paraprofessional
Reddix High School
08.2018 - 05.2020
Postal Worker
United States Postal Service, USPS
11.2017 - 08.2018
Special Education Aide
Fairborn Primary School
08.2016 - 05.2018
Special Education Teacher Assistant
Sollars Elementary School
09.2014 - 08.2016
High School Diploma -
Victory Learning Center
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