Giovanni Henriquez de Leon
Sylmar,CA
Summary
Demonstrated ability to analyze customer feedback data, leading to the development of actionable plans that improved service offerings. Experienced in scheduling interviews and conducting reference checks, ensuring a thorough recruitment process. Created comprehensive monthly reports for senior management that summarized operational performance metrics, contributing to informed decision-making. Established efficient workflow processes and implemented strategies aimed at enhancing customer satisfaction and loyalty during organizational changes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
G&M Oil
Glendale, California
10.2021 - 12.2024
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Manager's Assistant
Arco Ampm
Northridge, California
10.2016 - 08.2020
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Drove customer feedback to deliver information to management for corrective action.
Education
GED -
El Centro College
Dallas, TX08-2017
Skills
- Data analysis
- Customer feedback
- Performance metrics
- Process improvement
- Employee training
- Customer service
- Effective communication
- Recruiting and interviewing
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
Food Handler
Timeline
Manager
G&M Oil
10.2021 - 12.2024
Manager's Assistant
Arco Ampm
10.2016 - 08.2020
GED -
El Centro College