Waltina Nauta
West Palm Beach,USA
Summary
Proficient in customer service and teamwork, driving success through effective communication and multitasking. Maintains high service standards while adhering to operational procedures. Committed to fostering collaborative work environments that enhance team performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Atlantic Aviation
West Palm Beach, Florida
01.2026 - Current
- Responded to inquiries via phone and email, ensuring timely resolutions that improved customer experience.
- Assisted customers with flight scheduling and reservations to ensure seamless travel experiences.
- Resolved complaints swiftly, leveraging product knowledge to elevate customer satisfaction.
- Managed customer accounts by accurately updating information and processing payments.
- Coordinated with team members to effectively resolve customer issues and promote solutions.
- Maintained welcoming service areas, contributing to enhanced customer satisfaction.
- Provided comprehensive information on services and facilities at Atlantic Aviation locations.
- Collaborated with departments to improve service delivery and overall quality.
Crew Member
Kennedy Space Center Visitors Complex,Delaware North
Merritt Island, USA
11.2021 - 09.2025
- Provided exceptional customer service in a fast-paced environment, ensuring positive guest experiences.
- Addressed customer inquiries and resolved issues promptly, enhancing satisfaction levels.
- Operated cash registers and handled transactions accurately, maintaining financial integrity.
- Handled multiple orders simultaneously while maintaining quality and efficiency standards.
- Collaborated with the team to prepare food items efficiently, adhering to safety and quality standards.
- Maintained cleanliness and organization of workstations, contributing to overall operational efficiency.
- Trained new crew members on operational procedures and best practices, enhancing team readiness.
- Assisted in safety briefings and emergency protocol training for new crew members.
- Streamlined workflow processes, reducing guest wait times and improving service efficiency.
Clerk II
Office of the Attorney General
Guam
01.2017 - 07.2021
- Maintained organized filing systems for case files, improving retrieval speed and accuracy.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Processed legal documents and correspondence, ensuring compliance with office protocols and regulations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Enhanced customer satisfaction by responding promptly to inquiries and providing precise information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Education
High School Diploma -
Southern High School
Guam06-2007
Skills
- Customer assistance
- Customer engagement
- Order processing
- Data entry
- Document management
- Microsoft Excel
- Computer proficiency
- Organizational systems
- Prioritization
- Follow-up skills
- Collaborative teamwork
- Problem-solving skills
- Budget tracking
- Agile learner
Certification
- Customer Service Certification, Department of Administration HR Division, Government of Guam
- Food Handler Certification, ServSafe
References
- Holly Saxon -Integration Test Lead
Blue Origin
Hsaxon@blueorigin.com
- Trina Johnson -Sr. Manager Guest Operations
Kennedy Space Center Visitors Complex
Tjohnson@delawarenorth.com
- Yesenia Acuna - CSR Supervisor
Atlantic Aviation
561-914-5626
yeszi.acuna@gmail.com
Timeline
Customer Service Representative
Atlantic Aviation
01.2026 - Current
Crew Member
Kennedy Space Center Visitors Complex,Delaware North
11.2021 - 09.2025
Clerk II
Office of the Attorney General
01.2017 - 07.2021
High School Diploma -
Southern High School