Summary
Overview
Work History
Education
Skills
Key Projects:
Timeline
Wambu Nyoike

Wambu Nyoike

Technology Leader
Coppell,TX

Summary

Hands-on IT Leader with 15+ years of experience managing complex technology projects, particularly in healthcare. Proven ability to deliver projects on time and within budget, ensuring alignment with business objectives. Skilled in vendor management, budget oversight, and stakeholder communication. Seeking to leverage my expertise in healthcare IT project management to contribute to the success of your organization.

Overview

21
21
years of professional experience

Work History

Director of Technical Operations

Baylor Surgical Hospital at Las Colinas
01.2011 - Current
  • Led strategic IT initiatives, enhancing operational efficiency and patient care.
  • Managed multiple IT projects concurrently, utilizing Agile methodologies to ensure timely delivery and adapt to evolving requirements.
  • Negotiated contracts with key vendors, achieving cost savings of 15% while maintaining service quality.
  • Developed and implemented IT disaster recovery plans, ensuring business continuity in the event of unforeseen disruptions.
  • Oversaw the successful deployment of a new EMR system, ensuring seamless integration with existing workflows and enhancing clinical decision-making.

HIPAA Compliance Officer

Baylor Surgical Hospital at Las Colinas
01.2011 - Current
  • Implemented policies and procedures for information systems, ensuring HIPAA compliance.
  • Coordinated with IT on security measures, enhancing data protection.
  • Conducted staff training on HIPAA regulations and security best practices.

Senior Client Support Specialist

United Surgical Partners
01.2007 - 01.2011
  • Streamlined support processes for increased efficiency and reduced resolution times.
  • Remotely managed IT infrastructure for 200+ healthcare facilities, ensuring seamless operation of critical systems and applications.
  • Provided expert technical support for Active Directory, Microsoft Windows 7/10, Microsoft Office suites, VPN, Exchange, iOS and Android Mobile Devices, TCP/IP printers, and HP/Dell laptops and desktops.
  • Championed a customer-centric approach, exceeding service level agreements and achieving a 95% customer satisfaction rating.
  • Received award for outstanding customer service.

Senior Technical Support Analyst

Perot Systems
01.2006 - 01.2007

Network Operations Centre Technician

Data Foundry
01.2005 - 01.2006

Customer Service Representative

Harte Hanks
01.2004 - 01.2005

Education

Bachelor of Science - Computer Engineering

University of Nairobi, Nairobi, Kenya
05.2001 -

CompTIA A+ & Network+ Certifications

New Horizons Computer College

Skills

Project Management: Expertise in Agile methodologies Track record of successful project delivery, risk mitigation, and stakeholder management

Key Projects:


  • Network Infrastructure Upgrade and Modernization 2024: Currently leading the replacement of aging Cisco 4510R+E and Catalyst 29xxStack switches with state-of-the-art Cisco Catalyst 9500 and 9200L series switches, mitigating the risk of network outages, ensuring ongoing vendor support, and improving overall network performance by an estimated 40%."
  • CUCM Upgrade and Infrastructure Modernization: Currently leading a project to upgrade Cisco Unified Communications Manager (CUCM) and replace aging on-premises infrastructure with Cisco Business Edition 6000 servers and updated CUCM software. This initiative will enhance collaboration capabilities, improve system reliability, and streamline support.

Timeline

Director of Technical Operations - Baylor Surgical Hospital at Las Colinas
01.2011 - Current
HIPAA Compliance Officer - Baylor Surgical Hospital at Las Colinas
01.2011 - Current
Senior Client Support Specialist - United Surgical Partners
01.2007 - 01.2011
Senior Technical Support Analyst - Perot Systems
01.2006 - 01.2007
Network Operations Centre Technician - Data Foundry
01.2005 - 01.2006
Customer Service Representative - Harte Hanks
01.2004 - 01.2005
University of Nairobi - Bachelor of Science, Computer Engineering
05.2001 -
New Horizons Computer College - , CompTIA A+ & Network+ Certifications

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