WaMee Vang
Farmington,MN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
U.S. Bank Customer Experience Specialist
U.S. Bank
Saint Paul, MN
11.2022 - 08.2023
- Answering incoming call and assist customers with questions and concerns related to their US bank checking /saving accounts and debit/credit cards
- Guide customers through troubleshooting, co-browse company's website/mobile app using digital tools.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
United Health Care Advocate
TTEC
Remote
11.2021 - 08.2022
- Provide patients' plan benefits, providers/doctors, and authorization procedures
- Informed patients' billing information and billing claims
- Document patient's complaints, grievances, and calls.
Nursing Assistant
Saint Therese Nursing Home
Woodbury, MN
01.2021 - 09.2021
- Assisting patients with their ADLs and taking vital signs
- Respond to call lights and help patients with their needs and wants
- Document patients' condition and behavior aftercare.
Test Operator
Keytronic
Oakdale, MN
03.2020 - 05.2020
- Review electronic boards installing into the correct software program
- Analyze electronic board needed for repairs and report to lead in team
- Collect passing boards and transfer them to next team for further evaluation.
TRIO Receptionist
Saint Paul College
Saint Paul, MN
09.2018 - 01.2020
- Answer and make outbound calls to schedule appointments for TRIO students
- Assist walk-in college students with TRIO services
- Filed new students' applications and organizing them in the office filing system.
Education
Associates of Arts -
Saint Paul College
12.2019
Associates of Health and Sciences Broad Field -
Saint Paul College
05.2019
Skills
- Client Advocacy
- De-Escalation Techniques
- Customer Service
- Regulatory Compliance
- Analytical Skills
- Written Communication
- Excellent Communication
- Attention to Detail
- Call Center Operations
- Problem-Solving
Languages
Bilingual: Fluent in English and Hmong
Timeline
U.S. Bank Customer Experience Specialist
U.S. Bank
11.2022 - 08.2023
United Health Care Advocate
TTEC
11.2021 - 08.2022
Nursing Assistant
Saint Therese Nursing Home
01.2021 - 09.2021
Test Operator
Keytronic
03.2020 - 05.2020
TRIO Receptionist
Saint Paul College
09.2018 - 01.2020
Associates of Arts -
Saint Paul College
Associates of Health and Sciences Broad Field -
Saint Paul College
Similar Profiles
Kathryn MilburyKathryn Milbury
CRE Credit Analyst at U.S. BankCRE Credit Analyst at U.S. Bank
Maurice RobinsonMaurice Robinson
Client Relationship Consultant at U.S. BankClient Relationship Consultant at U.S. Bank
Andy WallpherAndy Wallpher
Senior Fraud Analyst at U.S. BankSenior Fraud Analyst at U.S. Bank
ROBERT HANSONROBERT HANSON
Client Relationship Consultant 4 at U.S. BankClient Relationship Consultant 4 at U.S. Bank
ROBERT T NASSIFROBERT T NASSIF
Co-Owner Operator at Fissan Training KennelsCo-Owner Operator at Fissan Training Kennels