Wanda Fugate
Daimler Trucks North America LLC
Kalama,WA
14
years of professional experience
Results-driven professional with over 19 years in Aftermarket Supply Chain and Dealer Support. Expertise in analytical review, project management, and process improvement. Enhanced training programs, delivering impactful results. Recognized for problem-solving capabilities in resolving complex issues and optimizing workflows.
Work History
Dealer Support Representative
5 Years 6 Months- Supported dealers through phone system and APC, ensuring timely resolutions
- Trained Dealer Support Team representatives, enhancing overall team competency
- Managed difficult customer interactions to ensure satisfaction by utilizing active listening skills and provided resolution
- Conducted training sessions with other Dealer Support Team representatives
- Tracked my performance against targets by viewing KPIs on a daily basis
Supply Chain Planner
8 Years 3 Months- Developed and implemented planning strategies to align supply chain operations with demand and optimize distribution efficiency
- Monitored vendor performance and managed supply chain activities to ensure compliance with internal logistics standards
- Conducted vendor monitoring and supply chain management activities in compliance with internal logistics standards
- Enhanced logistical operations through targeted KPI tracking and continuous improvement initiatives to better meet supply chain objectives
- Supported company’s business strategy by developing and managing global supply base contributing to growth
Education
Associates Transfer Degree - Transfer
Some College (No Degree)
Skills
Supply Chain
Project Management
Data Analytics
Process automation
Data entry
Technical support
Data entry proficiency
Software troubleshooting
Report generation
Fostering Vendor relationships
Training and development
Vendor relationship management
Operational improvement
Detail-oriented
Strategic thinker
Powerpoint
Visio
Accomplishments
- Wrote and edited documents to keep staff informed on policies and procedures
- Created new departmental procedures manual. Assessed organizational training needs
- Handled dealers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
Timeline
Dealer Support Representative
Daimler Trucks North America LLC
03.2021 - CurrentRead More
Supply Chain Planner
Daimler Trucks North America LLC
12.2012 - 03.2021Read More
Lane Community College
Associates Transfer Degree from Transfer
Read More