Wanda Ashley
Roanoke
Summary
Adaptable healthcare worker with extensive experience in direct patient care, medication administration, and clinical recordkeeping. Strong focus on HIPAA compliance, safety, and patient dignity. Trusted for accurate communication, dependable support, and steady coordination across care teams.
Overview
18
18
years of professional experience
Work History
Certified Nursing Assistant
MFA- Springtree Health and Rehab
Roanoke, VA
04.2024 - Current
- Assisted residents with bathing, dressing, grooming, and daily personal care needs.
- Supported safe transfers, positioning, and mobility using proper lifting and fall-prevention techniques.
- Monitored vital signs and reported patient condition changes promptly to nursing staff.
- Documented care activities accurately in resident records and shift reports.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Customer Service Representative
Wells Fargo
Roanoke, VA
03.2023 - 05.2024
- Resolved inbound customer inquiries regarding accounts, transactions, and service requests with accurate, timely support.
- Documented customer interactions and case details in CRM systems to maintain complete account histories.
- Identified account discrepancies and coordinated escalations to appropriate departments for resolution.
- Processed routine banking requests while following policies, procedures, and compliance requirements.
- Educated customers on online banking tools, account features, and self-service options.
Medication Aide/Medical Records File Clerk
Wellpath INC-Western Virginia Regional Jail
Roanoke, VA
01.2018 - 02.2024
- Administered scheduled medications accurately following MAR directions and correctional health protocols.
- Monitored inmate responses and reported adverse reactions to nursing staff promptly.
- Documented medication passes, refusals, and observations in required clinical records.
- Maintained secure control of pharmaceuticals and followed chain-of-custody procedures.
- Streamlined communication between healthcare providers and pharmacists, ensuring accuracy in both prescription orders and dosage instructions.
- Ensured consistent treatment by effectively communicating with multidisciplinary healthcare teams.
- Reordered medication to maintain adequate supply.
Certified Nursing Assistant
Friendship Health and Rehab
10.2014 - 04.2022
- Responded to call lights quickly and provided timely comfort and assistance.
- Encouraged resident dignity through respectful communication and attentive bedside support.
- Assisted nursing team with meal setup, intake monitoring, and hydration support.
- Maintained clean, organized patient areas and followed infection control procedures.
Certified Nursing Assistant/Staffing Coordinator
Rosewood Health & Rehabilitation
Orlando, FL
07.2008 - 06.2013
- Assisted with onboarding new hires and facilitated a smooth transition into their roles.
- Advised leadership on staffing priorities, helping strengthen workforce stability and response time.
- Monitored staffing systems, correcting data errors and improving scheduling accuracy.
- Collaborated with managers to resolve coverage gaps and adjust schedules for operational continuity.
- Maintained accurate staffing records, updating assignments, availability, and attendance changes.
- Coordinated daily staffing schedules, aligning labor coverage with patient and departmental needs.
- Reviewed candidate credentials, ensuring compliance with hiring requirements and credentialing standards.
Skills
- Direct patient care
- Collecting vital signs
- Patient prioritization
- Healthcare support
- HIPAA compliance
- Crisis management
- Team collaboration
- Patient relationships
Timeline
Certified Nursing Assistant
MFA- Springtree Health and Rehab
04.2024 - Current
Customer Service Representative
Wells Fargo
03.2023 - 05.2024
Medication Aide/Medical Records File Clerk
Wellpath INC-Western Virginia Regional Jail
01.2018 - 02.2024
Certified Nursing Assistant
Friendship Health and Rehab
10.2014 - 04.2022
Certified Nursing Assistant/Staffing Coordinator
Rosewood Health & Rehabilitation
07.2008 - 06.2013