Wanda Batista
Rochester
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
11
11
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Manager
McDonald's
Rochester
02.2025 - Current
- Managed the floor make sure everybody’s in their spots.
- Changed drawers, counter drawers
- Deposits
- Food safety
- Cleaning
- Enforced health and safety regulations to ensure a safe workplace.
- Resolved customer complaints promptly to enhance satisfaction levels.
Self Employed
Custom Apparel & more
Rochester
01.2021 - Current
- This is a self employed job I own.I take orders from customers for custom things they would like,Like shirts,banners,sticks,glasses,cups,mugs and more
Home Health Aide
UR Medicine Home Care
Rochester
01.2019 - 07.2019
- Help clients run errands,med reminder,help with meals and household chores,cleaning and taking clients on outings.
Consumer Service Representative
MAXIMUS
Rochester
12.2017 - 01.2019
- Answer inbound calls help consumer with completing their application for health insurance.
- Go over coverage information and prices.
Home Health Aide (HHA)
INTERIM HEALTH CARE
Rochester
06.2015 - 01.2018
- Assisted patients with personal services
- Monitored patients
- Helped patients with daily routine care
- Prepared meals
- Assisted with feeding
- Assisted patients with toileting
- Bathing
- Re-positioned patients
- Laundry
HHA/Caregiver
ComForCare
Rochester
06.2015 - 11.2017
- Help clients shower,get dress,run errands, prepare meals,clean house, laundry,go for putting and appt.
Education
High school or equivalent - ged
BOCES 2 CWD
Rochester, NYSkills
- CSR
- Call Center
- Customer Service
- Customer Care
- Customer Support
- Consumer service
- Cleaning
- Cooking meals
- Caregiving
- Home care
- Computer skills
- Medication administration
- Meal Preparation
- Laundry
- Hospice Care
- Senior Care
Certification
- Drivers License
- Home Health Aide
- CPR Certification
Assessments
- Logic & critical thinking, Completed, 09/19, Measures a candidate's ability to use logical approaches when solving problems.
- Call center customer service, Familiar, 01/22, Demonstrating customer service skills in a call center setting.
- Work style: Reliability, Highly Proficient, 02/22, Tendency to be reliable, dependable, and act with integrity at work.
- Home health aide skills, Proficient, 03/22, Providing care to patients in a home setting.
- Direct care, Highly Proficient, 11/19, Showing sensitivity and enthusiasm while providing care to patients.
- Customer focus & orientation, Familiar, 05/22, Responding to customer situations with sensitivity.
Timeline
Manager
McDonald's
02.2025 - Current
Self Employed
Custom Apparel & more
01.2021 - Current
Home Health Aide
UR Medicine Home Care
01.2019 - 07.2019
Consumer Service Representative
MAXIMUS
12.2017 - 01.2019
Home Health Aide (HHA)
INTERIM HEALTH CARE
06.2015 - 01.2018
HHA/Caregiver
ComForCare
06.2015 - 11.2017
High school or equivalent - ged
BOCES 2 CWD