Deborah Peppers
Memphis,TN
Summary
Seeking employment with a progressive organization, which will allow me to contribute to the success of the company while expanding my and experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Ace Cash Express
10.2022 - Current
- Train incoming CST to learn the new technology and to also run my own store
Customer service representative
Credit Control
01.2018 - Current
- Collections of accounts by major creditors
- Talk to customers concerning their debt owned
- Set up payment arrangements
- Take credit card payments over the phone
- Talk to major Debt Relief Companies concerning arrangements for consumers
- The major responsibility is helping the customer to make the right decision
- Take weekly compliance test and apply it as things change
- Send in settlement offers to the major creditors
Customer service representative
Regional Adjustment Bureau
01.2017 - 01.2018
- Collections of accounts by major creditors
- Talk to customers concerning their debt owned
- Set up payment arrangements
- Take credit card payments over the phone
- Talk to major Debt Relief Companies concerning arrangements for consumers
- The major responsibility is helping the customer to make the right decision
- Take weekly compliance test and apply it as things change
- Send in settlement offers to the major creditors
Service Associate
Ace Cash Express
01.2014 - 01.2017
- Follow appropriate cash handling and inventory procedures
- Provide and market company services
- Maintain, count, receive, balance and safeguard cash and other negotiable items according to established policies and procedures to ensure validation of center assets
- Perform opening and closing procedures, including: preparing bank deposits or re-deposits, investigating and resolving report discrepancies, and verifying money in the cash drawer and safe
- Perform other duties as assigned
CSR TitleMax
Processing Title Loans
01.2014 - 01.2014
- Customer Service Person
- Handling customer accounts
- Making daily calls to customers about their account
- Collections
- Processing Title Loans
Education
Academy of Cosmetology Memphis
Memphis, TNSchool Memphis
Memphis, TNShelby State Community College
01.1979
Diploma - Business Administration
Southside High School
Memphis, TN05.1975
Skills
- CSR
- Customer Care
- Call Center
- Customer Service
- Customer Support
- Store Management Experience
- Title Processing
- Management
- Payroll
- Accounting
Certification
Hairstylist, 03/01/88, Present
Additional Information
Associates Degree in Business
Personal Information
Title: Customer service representative - Credit Control
Timeline
Manager
Ace Cash Express
10.2022 - Current
Customer service representative
Credit Control
01.2018 - Current
Customer service representative
Regional Adjustment Bureau
01.2017 - 01.2018
Service Associate
Ace Cash Express
01.2014 - 01.2017
CSR TitleMax
Processing Title Loans
01.2014 - 01.2014
Academy of Cosmetology Memphis
School Memphis
Shelby State Community College
Diploma - Business Administration
Southside High School