Wanda Charles
Cedar Rapids,IA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Administrative Assistant
City of
Cedar Rapids, IA
05.2021 - Current
- Act as the face of the office through greeting visitors to the department providing them with resources and guidance
- Answer and direct high volume phone calls to relevant staff providing direction and resolve
- Perform difficult clerical, administrative and accounting tasks with accuracy adhering to Agency policy
- Work with online application software system for applicant tracking and funding purposes,
- Maintain a positive and professional affect when dealing with difficult customers
- Organize tasks, meet deadlines and prioritize competing demands
- Listen to and address customers’ needs providing them exceptional customer services
- Maintain records and files; provide attention to detail in assignments; proofread and error correction
- Maintain and update the CR Housing webpage
- Schedule meetings and appointments
- Take notes and minutes in meetings
- Order and take stock of office supplies
- The point of contact for a wide range of staff and external stakeholders
- Prepare documents for meetings and business trips
- Process, scan and direct mail including incoming packages and deliveries
- Write and issue emails to teams and departments on behalf of teams or senior staff
- Research and book travel arrangements for staff members
- Promote efficiency and effectiveness in local government.
Child Support Specialist
State of Iowa
Cedar Rapids, IA
09.2019 - 05.2021
- Initiated contact with customers gathering information to access customers’ needs
- Performed administrative and clerical tasks such as printing, scanning, copying, and indexing
- Greeted and assessed walk-in customers referring them to the appropriate Departments
- Assisted customers with proofing and completing child support applications
- Answered and field incoming phone calls directing them to appropriate services
- Processed high volumes of incoming and outgoing office mailings
- Operated and navigate efficiently through all Microsoft applications.
Drug Court Specialist
Pasco County Judicial
New Port Richey, FL
10.2018 - 08.2019
- Processed and completed intakes for clients entering the Drug Court program
- Reviewed and researched clients’ arrest records informing all parties of status
- Connected clients with resources, such as housing and employment opportunities
- Attended court hearings providing Judges with needed client information
- Liaison between Judges, probation officers and treatment professionals
- Scheduled and arranged presentations introducing Drug Court services.
Family Service Worker
Linn County, IA
Cedar Rapids, IA
09.2012 - 08.2018
- Provided services and resources to families impacted by abuse and neglect
- Taught in-home one on one parenting skills to families to alleviate abuse
- Developed communications materials and supporting media materials
- Supervised court-ordered visits for families involved with the DHS
- Provided required documentation for participants’ files
- Attended court hearings providing sworn testimony
- Supervised safe and secure exchanges for families living with domestic violence.
Residential Patient Support Coordinator
Heart of Iowa
Cedar Rapids, IA
10.2008 - 09.2012
- Interviewed and hired Patient Support Staff members
- Trained and mentored new hires
- Processed and approved timesheets/ vacation requests
- Created and covered staff shifts
- Managed and supervised a staff of twenty
- Prepared the budget for community outreach events
- Facilitated staff meetings and trainings
- Resolved daily conflicts among team members.
Education
Bachelor of Science Degree (BS) - Human Services, Criminal Justice
Upper Iowa University
01.2015 - 07.2017
Associate of Arts - Liberal Arts And General Studies
Kirkwood Community College
Cedar Rapids, IA 01.2012 - 09.2014
Skills
Diversityundefined
Additional Information
I possess extensive experience working with diverse groups and individuals joining together to assist citizens with breaking life long barriers supporting them in becoming the best version of themselves.
Timeline
Administrative Assistant
City of
05.2021 - Current
Child Support Specialist
State of Iowa
09.2019 - 05.2021
Drug Court Specialist
Pasco County Judicial
10.2018 - 08.2019
Bachelor of Science Degree (BS) - Human Services, Criminal Justice
Upper Iowa University
01.2015 - 07.2017
Family Service Worker
Linn County, IA
09.2012 - 08.2018
Associate of Arts - Liberal Arts And General Studies
Kirkwood Community College
01.2012 - 09.2014
Residential Patient Support Coordinator
Heart of Iowa
10.2008 - 09.2012
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