Wanda Cox

Led asset protection programs across Macy's department store sales floors and stockrooms.

• Monitored CCTV systems and reviewed suspicious activity for theft prevention.
• Conducted internal investigations using incident reports and witness statements.
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• Trained associates on loss prevention, safety awareness, and reporting steps.
• Analyzed loss prevention data to pinpoint risk areas, informing strategies to mitigate potential shrinkage.
• Developed effective partnerships with vendors supplying products used by the organization's Asset Protection team.
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• Created comprehensive reports detailing findings from investigations into potentially fraudulent activities, supporting decision-making.
• Performed regular inspections of stores to ensure adherence to company guidelines regarding safety practices.
• • Formulated strategies to enhance theft prevention measures for high theft areas, establishing timelines to enhance theft prevention efforts

• Handled all office related scheduling for over 800 students and 50 instructors
• Liaison between staff teachers and parents/students regarding any and all concerns
• Managed email correspondence
• Handled incoming calls related to becoming a part of our program and other unrelated calls
• Maintained up-to-date payment methods to facilitate smooth transactions.
• Followed up on all leads in a timely manner via their preference of phone, text, email and walk in's
• Signed new students up from beginning to end and kept all records easily accessible for other office staff
• Hosted school tours of the facility, providing information on the programs offered
• Followed up on leads promptly using preferred communication methods: phone, text, email, and in-person

• Resolved customer issues effectively
• Created and marketed air fresheners for everyday use, targeting local businesses and boutiques while also facilitating individual sales.
• Evaluated options to drive success
• Produced written content for various purposes
• Created and marketed air fresheners for everyday use. Focusing on local businesses and local boutiques. I also provided my product for individual based sales.

• Applied emotional intelligence to enhance workplace relationships
• Utilization of Exception Based Reporting
• Exhibited adaptability in changing work environments
• Weekly Store Audits
• Consistent District Leader in External case resolution
• Managed internal case resolution processes efficiently
• Established strong rapport with local police officers and detectives to enhance collaboration on loss prevention efforts
• Collaborated with store management to implement best practices that strengthened loss prevention strategies
• Facilitated store-side new hire orientations to ensure comprehensive onboarding and integration of loss prevention protocols
• Conducted multi-store training sessions for new Loss Prevention Officers of new Loss Prevention Officers
• Delivered Multi-Store assistance to support team initiatives

• Oversaw employee coordination and communication across company
• Oversaw accounts receivable functions effectively
• Enhanced customer relations through innovative advertising ideas for team
• Developed weekly job routes for associates to optimize workflow