Wanda Dortch
Columbus,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Packer/Sorter
Amazon
New Albany, OH
02.2017 - Current
- Inspect packages for accuracy and completeness before shipping.
- Prepare product shipments by packing boxes following company standards.
- Ensured work area was clean and organized, adhering to safety regulations.
- Inspect items for damage or defects before packing to ensure quality control.
- Collaborated with team members to meet packing deadlines during high-volume periods.
- Reported safety or workflow concerns to leadership for further investigation.
- Accomplished production goals by working with speed and accuracy.
Accounts Receivable Coordinator
Progressive Insurance
Mayfield Village, OH
08.2012 - 04.2015
- Managed all incoming payments received from insured individuals, insurance companies, attorneys, and collection agencies.
- Reviewed and ensured the precision of processed documentation.
- Implemented new processes for continuous improvement
- Entered 90-105 invoices daily into the in-house accounting software
- Managed incoming and outgoing calls effectively
- Consistently met or exceeded production and quality standards during every review period
- Enhanced productivity and quality process with dual monitor implementation
Salvage Processor
Progressive Insurance
Mayfield Heights, OH
04.2010 - 08.2012
- Reviewed and analyzed salvage vehicle documentation
- Processed salvage payments from vendors
- Ensured the precise calculation of salvage fees
- Communicated with vendors to resolve payment discrepancies
- Assisted inbound callers and directed them to appropriate departments
Cash Processor
Progressive Insurance
Mayfield Village, OH
04.2005 - 04.2010
- Generated and processed vendor refund requests.
- Issued deductible reimbursement payments to customers.
- Handled inbound customer calls
- Provided comprehensive training for new recruits
- Reviewed and verified payment dates for claims
Education
High School Diploma -
Bedford High School
Bedford, OH06-1992
Some College (No Degree) - Human Services
Southern New Hampshire University
Hooksett, NHSkills
- Data Entry
- Multitasking and Organizing
- Attention to Detail
- Order Fulfillment
- Interpersonal Skills
- Work Well Under Pressure
- Multitasking
- Time Management
- Written Communication
- Flexible and Adaptable
- Decision-Making
- Account updating
- Transaction Processing
- Accounts Receivable
References
References available upon request.
Timeline
Packer/Sorter
Amazon
02.2017 - Current
Accounts Receivable Coordinator
Progressive Insurance
08.2012 - 04.2015
Salvage Processor
Progressive Insurance
04.2010 - 08.2012
Cash Processor
Progressive Insurance
04.2005 - 04.2010
High School Diploma -
Bedford High School
Some College (No Degree) - Human Services
Southern New Hampshire University
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