WANDA DOVE
Horseheads,NY
Summary
Compassionate CNA known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in patient care, vital signs monitoring, and hygiene assistance that ensure optimal support and comfort for patients. Excel in communication, empathy, and time management, contributing to positive outcomes in fast-paced healthcare settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CNA
Bethany Nursing Home
Horseheads , NY
2021.01 - 2022.03
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Answered patient call lights promptly and responded to requests appropriately.
Receptionist
Optical Shop
Phenix City , AL
2017.08 - 2020.12
- Responded to inquiries from internal staff members regarding office operations.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors and provided them with assistance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
Water Meter Reader
Smith water and sewer Authority
Smiths Station , AL
2007.10 - 2017.04
- Calculated estimated bills based on previous usage patterns when necessary.
- Provided excellent customer service when interacting with customers.
- Maintained accurate records of meter readings and customer information.
- Verified accuracy of meter readings against billing data for discrepancies.
- Analyzed data collected during daily routes to ensure accuracy of readings.
- Recorded readings from water meters to determine customer usage.
- Checked meters for issues and reported findings to customers and supervisors daily.
- Assessed meters for cracks and other issues, repairing problems on spot and testing repairs for proper functionality.
Education
GED -
Continental Academy
Florida2004-05
Skills
- Maintaining confidentiality
- Basic Life Support
- Feeding Assistance
- Vital signs monitoring
- Compassionate communication
- Toileting assistance
- Patient Care
- Mobility Assistance
- Electronic Charting
- Care plan implementation
Certification
I Have my CNA License.
Timeline
CNA
Bethany Nursing Home
2021.01 - 2022.03
Receptionist
Optical Shop
2017.08 - 2020.12
Water Meter Reader
Smith water and sewer Authority
2007.10 - 2017.04
GED -
Continental Academy
I Have my CNA License.
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