Wanda Galva
New York,NY
Summary
Dedicated and compassionate bilingual professional with a strong foundation in English literature, education, and student support. Experienced in customer-facing roles requiring patience, adaptability, and excellent communication—skills that directly translate to classroom and academic environments. Passionate about fostering positive learning spaces, supporting diverse student needs, and contributing to inclusive, team-oriented school communities. Known for reliability, organization, and a proactive approach to problem-solving and collaboration.
Overview
7
7
years of professional experience
Work History
Server
Jones Wood Foundry
New York
09.2023 - Current
- Provided exceptional customer service by taking orders and addressing guest inquiries.
- Assisted in maintaining cleanliness and organization of dining areas and serving stations.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Learned menu items thoroughly to provide knowledgeable recommendations to guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Closing Expert
Target
The Bronx, NY
10.2021 - 09.2023
- Facilitated seamless closing processes, ensuring timely transaction completions and customer satisfaction.
- Coordinated documentation review to identify discrepancies, enhancing accuracy in financial records.
- Managed communication between clients and internal teams, fostering strong relationships and efficient problem resolution.
- Utilized company software for tracking transactions, improving data integrity and reporting efficiency
- Zoned entire style area and/or general merchandise,
- Audited out merchandise that is needed for floor and/or guest.
- Made online orders for pick up
- Helped in Order Pick Up.
- Back up at register.
- Helped any other work areas that needed help to have great close.
- Increased sales with merchandise suggestions and credit card sign ups.
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with passionate sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments
- Managed time efficiently to complete all tasks within deadlines
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written
- Found issues, analyzed information, and provided solutions to problems.
Sales Associate
Michael Arts and Crafts
New York, NY
12.2018 - 01.2019
- Assisted customers in product selection and provided detailed information on features and benefits.
- Maintained knowledge of current promotions to effectively upsell products and increase sales.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to create visually appealing merchandise displays that attracted customer interest.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Assisted in order pick up.
- UPS pick up orders.
- Helped close register.
Education
NYU Tisch School of The Arts
New York, NYDouble Discovery Center, Columbia University
New York, NYHigh School For Media And Communication
New York, NYAssociate Of Arts - English Education
Bronx Community College
Bronx, NYBachelor Of Arts - English, Specialization in Literature
Lehman College
Bronx, NY05.2025
Skills
Education & Student Support
Strong written and verbal communication
Experience supporting diverse learning needs and personalities
Ability to create welcoming and supportive environments
Enthusiastic about mentorship, guidance, and classroom engagement
Professional & Academic Strengths
Deep understanding of English literature and education principles
Organized and detail-oriented, with excellent time management
Quick learner with a passion for continuous growth
Experience with academic programs and campus operations
Cultural & Communication Skills
Bilingual: Fluent in English and Spanish
Culturally responsive and respectful in diverse communities
Active listener and clear communicator
Conflict resolution and empathy-driven problem solving
Teamwork & Leadership
Collaborative and reliable team member
Proven leadership in service and retail environments
Comfortable taking initiative and supporting peers and students
Positive, energetic presence with a strong work ethic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Jones Wood Foundry
09.2023 - Current
Closing Expert
Target
10.2021 - 09.2023
Sales Associate
Michael Arts and Crafts
12.2018 - 01.2019
NYU Tisch School of The Arts
Double Discovery Center, Columbia University
High School For Media And Communication
Associate Of Arts - English Education
Bronx Community College
Bachelor Of Arts - English, Specialization in Literature
Lehman College