Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
CustomerServiceRepresentative

Wanda Gary

Buffalo,NY

Summary

Dynamic Customer Service Specialist with a proven ability to prioritize and multitask effectively in fast-paced environments. Recognized for collaborative teamwork that drives personal and organizational success. Expertise in resolving escalated customer support issues, ensuring customer satisfaction and loyalty. Committed to delivering exceptional service and fostering positive client relationships.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

33
33
years of professional experience

Work History

Customer Service Representative

Sisters of Charity Hospital
12.2017 - 09.2025
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely issue resolution.
  • Managed patient records using electronic health systems, maintaining accuracy and confidentiality.

Data Entry Clerk

Addecco Staffing
05.2021 - 10.2022
  • Verified outdated data and implemented necessary changes to records.

Cashier

Home Depot
03.2018 - 09.2019
  • Worked closely with front-end staff to assist customers.
  • Helped with purchases and signed customers up for rewards program.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.

Head Cashier

Lowes Home Improvment
03.2016 - 12.2017
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Maintained work area and kept cash drawer organized.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Welcomed customers, offering assistance to help find store items.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.

Insurance Accounts Receivable Specialist

Appleone Temporary Agency
10.2016 - 05.2017
  • Managed all payments processing, invoicing and collections tasks.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Investigated and resolved issues to maintain billing accuracy.

Patient Financial Services Representative

Kaleida Health Buffalo General Hospital
08.1992 - 09.2015
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Contacted insurance companies to check status of claim payments.

Education

Associate of Science - Accounting

Jamestown Community College
Jamestown, NY
05.1980

Skills

  • Report Generation
  • Credit Card Payment Processing
  • Report Creation
  • Upbeat and Positive Personality
  • HIPAA compliance
  • Appointment scheduling
  • Patient confidentiality

Education and Training

other

Timeline

Data Entry Clerk

Addecco Staffing
05.2021 - 10.2022

Cashier

Home Depot
03.2018 - 09.2019

Customer Service Representative

Sisters of Charity Hospital
12.2017 - 09.2025

Insurance Accounts Receivable Specialist

Appleone Temporary Agency
10.2016 - 05.2017

Head Cashier

Lowes Home Improvment
03.2016 - 12.2017

Patient Financial Services Representative

Kaleida Health Buffalo General Hospital
08.1992 - 09.2015

Associate of Science - Accounting

Jamestown Community College

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