Wanda Gatlin
Palm Bay,FL
Summary
Accomplished House Director at Aurora of Treasure Coast, adept in enhancing operational efficiency and team development. Leveraged problem-solving abilities and data entry expertise to streamline processes, achieving significant improvements in productivity. Skilled in customer relations and maintaining confidentiality, consistently exceeding business objectives through strategic planning and resource management. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
21
21
years of professional experience
4
4
Certification
Work History
House Director
Aurora of Tresure Coast A.L.F
12.2002 - 05.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- es while maintaining high-quality patient care standards.Managed budgets effectively, identifying cost-saving measur
- Performed rounds to observe care and interview staff, residents, and families.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
Skills
- Customer Service
- Active Listening
- Customer Relations
- Problem-solving abilities
- Client Relations
- Professional telephone demeanor
- Team Development
- Resident Supervision
- Workflow Processes
Certification
- Certificate HIPPA, BBPA,Medication,
- CHHA - Certified Home Health Aide
- CPR,AED.FIRSTAID, DOH HIV/AIDS, PPD.
- LEVEL 2 BACKGOUND SCREENING
Additional Information
1. Clear and effective communication both verbal and written.
2. Ability to identify issues, analyze problems, and develop practical solutions.
3. Capability to lead teams delegate tasks and inspire others to achieve common goals.
4. Efficiently prioritizer task meet deadline, and manage workload effectively
5. Proficiency in relevant software, tool, and technologies specific to your field.
6. Flexibility to adjust to changing circumstances and environments.
Languages
English
Full Professional
Timeline
House Director
Aurora of Tresure Coast A.L.F
12.2002 - 05.2024
Similar Profiles
Jennifer PurtleJennifer Purtle
Medical Assistant at Tresure Coast PodiatryMedical Assistant at Tresure Coast Podiatry
Emily BoucherEmily Boucher
Cultivation Coordinator at Aurora CoastCultivation Coordinator at Aurora Coast
Felicia JonesFelicia Jones
Lead Teacher at Tresure Island ChildcareLead Teacher at Tresure Island Childcare