Wanda Gearhart
Summary
Expert in troubleshooting and supporting diverse network systems. Proven experience in managing network security, installing software updates, and optimizing system performance. Strong problem-solving skills and ability to perform effectively under pressure. Achievements include enhanced network efficiency and minimize downtime in previous positions. Excellent customer service provider with proven ability to escalate issues appropriately.
Overview
25
25
years of professional experience
Work History
Education Specialist
Boys and Girls Club Crescent Region
Rock Hill, SC
01.2026 - Current
- Provided individualized instruction to meet the needs of diverse learners.
- Assessed individual student needs to tailor educational interventions effectively.
- Created lesson plans based on curriculum standards and objectives.
- Engaged students through activities designed to promote active learning experiences.
- Encouraged positive social interaction among students by incorporating cooperative learning techniques into lessons.
Care Provider
Home Instead
Rock Hill, SC
10.2025 - Current
- Assisted clients with daily living activities and personal care tasks.
- Provided companionship and emotional support to seniors in their homes.
- Maintained accurate records of client care activities and services provided.
- Maintained accurate records of client progress notes regarding physical condition, medication administration and overall well-being.
- Communicated effectively with family members regarding client needs and preferences.
- Responded appropriately to emergency situations involving clients while adhering to safety regulations.
- Implemented safety measures to create a secure living environment for clients.
- Trained new staff on care protocols and best practices for client support.
- Worked collaboratively with other members of the healthcare team involved in the care of each patient.
Cashier
Harris Teeter
Asheville, NC
03.2023 - 06.2023
- Processed customer transactions efficiently at checkout stations.
- Provided customer service, processed financial transactions, and efficiently bagged items for customers.
- Maintained accurate cash drawer and balanced registers daily.
- Assisted customers with product inquiries and store navigation.
System Support Analyst
Wells Fargo
07.2001 - 07.2011
- Provided technical support for software applications and systems across departments.
- Analyzed system issues and implemented solutions to improve user experience.
- Collaborated with cross-functional teams to enhance system functionality and performance.
- Analyzed system performance and recommended updates to enhance functionality.
- Assisted in the implementation of system upgrades and enhancements.
- Monitored system performance metrics to identify potential issues before they become critical.
- Resolved user inquiries regarding system errors, malfunctions, and data access issues.
- Liaised with vendors to coordinate support services and product installations.
- Analyzed user requests and provided recommendations on how best to meet their needs while optimizing resources usage.
- Facilitated reconciliation for 13 internal business units, confirming accurate posting of transactions to the general ledger.
Education
Associate in Applied Science - Human Services
Stanly Community College
Albemarle, NC08-2015
Skills
- Technical skills
- Analytical thinking
- Problem resolution
- Detail-oriented
- Rapid learning
- Commitment to excellence
- Clear and concise communication
- Dependable
Timeline
Education Specialist
Boys and Girls Club Crescent Region
01.2026 - Current
Care Provider
Home Instead
10.2025 - Current
Cashier
Harris Teeter
03.2023 - 06.2023
System Support Analyst
Wells Fargo
07.2001 - 07.2011
Associate in Applied Science - Human Services
Stanly Community College