Wanda G. Miller
Tecumseh
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
33
33
years of professional experience
Work History
CSR
WesBanco
Adrian
02.2025 - Current
- Handled customer transactions quickly and accurately, following company guidelines.
- Kept cash drawer balanced and managed currency transactions.
- Helped customers with inquiries, withdraws and deposits, loan payments and resolved issues.
- Noticed sales opportunities and referred customers to the right departments.
- Maintained a positive, professional attitude in all interactions.
New Account Representative / CSR III
First Federal Bank/Premier Bank
Adrian
01.2017 - 02.2025
- Efficiently took care of customer service related tasks and managed vault responsibilities, ensuring accuracy and compliance with internal controls.
- Facilitated new account maintained account records with a focus on accuracy and customer satisfaction.
- Developed relationships with clients to understand their financial needs.
- Delivered retail lending services in alignment with regulatory requirements (NMLS# 1251460).
Wealth Management Account Executive
First Federal Bank
Adrian
01.2015 - 01.2017
- Prepare various investment documents, including new account applications
- Enter new clients and update customer information as needed in software program
- Schedule client appointments/complete follow up phone calls
- Submit investment contributions/distributions
- Prepare Morningstar Analysis
New Account Representative
First Federal Bank
Adrian
01.2012 - 01.2015
- Open New Accounts
- Actively refer and cross sell all bank products
- Consistently exceed sales goals
- Trained in multiple lending functions
Customer Service Representative Supervisor
First Federal Bank
Adrian
01.2000 - 01.2012
- Directly manage CSR staff
- Oversee operations of office
- Responsible for the successful completion of bank audits
- CIP specialist, Balance vaults
- Completed monthly staff schedule
- Completed staff annual evaluations
- Organized staff meetings, Assisted with staff training
- Opening/Closing of branch, Perform all aspects of Customer service
- Insure department compliance with all operating policies and procedures
- Completion of monthly alarm and camera checks, monitor cash items
- Audits consisting of cash, negotiable items, and safe deposit boxes
Customer Service Representative
First Federal Bank
Adrian
01.1996 - 01.2000
- Customer Service
- Cash handling and completion of teller transactions
- Balance and service ATM, operate cash machine
Customer Service Representative
Society/KeyBank
Adrian
01.1993 - 01.1996
- Customer service, Cash handling and completion of teller transactions
Education
High School Diploma -
Tecumseh High School
Tecumseh, MISkills
- Office Suite
- Excellent customer relations
- Excellent communication skills
- Adaptability
- Quick learning
- Self-starter
- Notary Public
- Medallion Signature Guarantee certified
- Sales referrals
- Retail banking operations
Affiliations
- Tecumseh Area Chamber Ambassador, 01/01/12-01/01/16
- Relay for Life Committee/Chair Person, 01/01/05-01/01/13
- Tecumseh Elementary School Mentoring Program, 01/01/07-01/01/08
Timeline
CSR
WesBanco
02.2025 - Current
New Account Representative / CSR III
First Federal Bank/Premier Bank
01.2017 - 02.2025
Wealth Management Account Executive
First Federal Bank
01.2015 - 01.2017
New Account Representative
First Federal Bank
01.2012 - 01.2015
Customer Service Representative Supervisor
First Federal Bank
01.2000 - 01.2012
Customer Service Representative
First Federal Bank
01.1996 - 01.2000
Customer Service Representative
Society/KeyBank
01.1993 - 01.1996
High School Diploma -
Tecumseh High School