Wanda Gordon-Dillard
Atlanta,GA
Summary
A highly qualified and accomplished professional with an excellent knowledge of healthcare, seeking an impacting opportunity that utilizes my skills and knowledge in a manner which will benefit a healthcare organization.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Georgia Regional Hospital
Phlebotomy Supervisor
Atlanta, GA
11.2015 - Current
- Enhance patient experience by implementing efficient blood collection techniques and maintaining a comfortable environment.
- Research test and patient information by utilizing the laboratory information system.
- Ensure accurate patient identification and proper specimen labeling, minimizing errors in test results.
- Collaborate with laboratory personnel to streamline processes and improve turnaround times for test results.
- Verify proper storage and transportation of specimens to laboratories.
- Conduct Phlebotomy training and provide ongoing supervision and support.
- Verify test procedures are performed in accordance with standard operating procedures.
- Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Participate in continuing education programs to stay up to date on new technologies and procedures.
- Review employee performance and develop improvement plans.
- Obtain blood specimens: Venipuncture and capillary stick.
- Stock and manage inventory of supplies, ensuring adequate stock levels while minimizing waste and controlling costs.
- Perform ID NOW COVID/Flu test
- Collect and evaluate QA data for the development of Process Improvement initiatives.
- Perform EKG
Technical College System of Georgia
Online Adjunct Instructor
Georgia Piedmont Technical College Clarkston, GA
01.2024 - Current
- Instruct A&P course per approved curriculum
- Enhance learning experiences by incorporating multimedia presentations and interactive activities into lessons through blackboard.
- Develop semester outlines and instructional plans for Anatomy and Physiology class to comply with approved curriculum.
- Contribute to departmental meetings and professional development workshops, staying current on educational trends and research-based strategies for effective teaching.
- Organize, prepare, and revise A&P course material and apply technological options for online that is course-related.
- Conduct test and quizzes to evaluate student progress.
Technical College System of Georgia
Adjunct Phlebotomy Instructor
Georgia Piedmont Technical College Clarkston, GA
08.2023 - Current
- Instruct and train phlebotomy students through lab and lecture
- Incorporate instructional technologies in course delivery for both in-class and online instruction.
- Observe and evaluate students in classroom and during clinicals for proper venipuncture and capillary techniques.
- Instruct students with proper training and skills to perform both clinical and administrative duties as a phlebotomist.
- Grade quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
Technical College System of Georgia
Adjunct Phlebotomy Instructor
West Georgia Technical College Lagrange, GA
01.2023 - 03.2023
- Instructed and trained students per phlebotomy curriculum.
- Tailored lesson plans to accommodate various learning styles, resulting in better understanding for all students.
- Developed engaging lesson plans that incorporated visual aids, interactive exercises, and group discussions to reinforce learning objectives through Blackboard.
- Collaborated with healthcare professionals to provide students with accurate information on current trends in the field of phlebotomy.
- Gathered and reported attendance records according to school and program protocols.
Technical College System Of Georgia
Adjunct Phlebotomy Instructor
Atlanta Technical College Atlanta, Ga
01.2020 - 05.2020
- Delivered comprehensive lectures on phlebotomy techniques, ensuring students grasped essential skills for successful blood draws.
- Developed engaging lesson plans that incorporated visual aids, interactive exercises, and group discussions to reinforce learning objectives through Blackboard.
- Evaluated student performance using both formative and summative assessment tools, adjusting phlebotomy instruction as needed to address individual needs.
- Implemented continuous improvement processes within the phlebotomy curriculum by soliciting feedback from students, peers, and industry partners.
AIT Laboratory
Clinical Technician Specialist Regional Team Lead
Atlanta, GA
08.2013 - 06.2015
- Hired, trained and supervised employees to maintain team of high performers.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Performed all laboratory safety precautions and adhere to lab procedures as stated in SOP manuals.
- Supervised 25 staff members within the outpatient and patient service center facilities.
- Traveled and maintained the Southeast Region facilities(Georgia, South/North Carolina, Tennessee and Alabama.
- Performed weekly payroll
- Conducted expense reports.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Verified proper storage and transportation of specimens to laboratories.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Provided guidance and support to laboratory personnel.
Phlebotomy Team Lead
Quest Diagnostics Clinical Laboratory
Tucker, GA
09.1997 - 11.2010
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
- Streamlined the phlebotomy process for better time management and increased daily test completion rates.
- Enhanced team morale with effective communication and proactive problem-solving strategies.
- Developed training materials to ensure consistent skill development among team members.
- Served as a Safety Officer for 20 employees.
- Managed time, attendance, work leave and accrued time in Kronos for 20 employees.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Centrifuged blood samples as outlined according to test requirements.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Reviewed patient records for accuracy and completeness.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Participated in quality assurance and competency assessment initiatives.
Education
MBA - Health Services Administration
Strayer University
Morrow, GA2013
Bachelor of Science - Health Administration
University of Phoenix
Columbus, GA2008
Diploma - Medical Office Assistant
Meadow College
Columbus, GA1991
Skills
- Online Teaching
- Faculty Communication
- Academic Advisement
- Experienced Exam Proctor
- Student Records Management
- 10 years of Healthcare Management
- Excellent Leadership and Management Skills
- Inventory and Records Management
- Exceptional Verbal and Communications Skills
- Employee Training and Development
- Knowledgeable in HIPPA compliance and OSHA Regulations
Certification
CCMA 2022
CPR/First Aid 2013
ASCP PBT 2013
Affiliations
- Alpha Chi College Honor Society 2013
- National Healthcare Certification Organization 2020
Timeline
Technical College System of Georgia
Online Adjunct Instructor
01.2024 - Current
Technical College System of Georgia
Adjunct Phlebotomy Instructor
08.2023 - Current
Technical College System of Georgia
Adjunct Phlebotomy Instructor
01.2023 - 03.2023
Technical College System Of Georgia
Adjunct Phlebotomy Instructor
01.2020 - 05.2020
Georgia Regional Hospital
Phlebotomy Supervisor
11.2015 - Current
AIT Laboratory
Clinical Technician Specialist Regional Team Lead
08.2013 - 06.2015
Phlebotomy Team Lead
Quest Diagnostics Clinical Laboratory
09.1997 - 11.2010
MBA - Health Services Administration
Strayer University
Bachelor of Science - Health Administration
University of Phoenix
Diploma - Medical Office Assistant
Meadow College