Wanda Gordon-Dillard
Atlanta,GA
Summary
A highly qualified and accomplished professional with an excellent knowledge of healthcare, seeking an impacting opportunity that utilizes my skills and knowledge in a manner which will benefit a healthcare organization.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Georgia Regional Hospital
Phlebotomy Supervisor
11.2015 - Current
- Enhance patient experience by implementing efficient blood collection techniques and maintaining a comfortable environment.
- Research test and patient information by utilizing the laboratory information system.
- Ensure accurate patient identification and proper specimen labeling, minimizing errors in test results.
- Collaborate with laboratory personnel to streamline processes and improve turnaround times for test results.
- Verify proper storage and transportation of specimens to laboratories.
- Conduct Phlebotomy training and provide ongoing supervision and support.
- Verify test procedures are performed in accordance with standard operating procedures.
- Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Participate in continuing education programs to stay up to date on new technologies and procedures.
- Review employee performance and develop improvement plans.
- Obtain blood specimens: Venipuncture and capillary stick.
- Stock and manage inventory of supplies, ensuring adequate stock levels while minimizing waste and controlling costs.
- Perform ID NOW COVID/Flu test
- Collect and evaluate QA data for the development of Process Improvement initiatives.
- Perform EKG
Technical College System of Georgia
Online Adjunct Instructor
01.2024 - Current
- Instruct A&P course per approved curriculum
- Enhance learning experiences by incorporating multimedia presentations and interactive activities into lessons through blackboard.
- Develop semester outlines and instructional plans for Anatomy and Physiology class to comply with approved curriculum.
- Contribute to departmental meetings and professional development workshops, staying current on educational trends and research-based strategies for effective teaching.
- Organize, prepare, and revise A&P course material and apply technological options for online that is course-related.
- Conduct test and quizzes to evaluate student progress.
Technical College System of Georgia
Adjunct Phlebotomy Instructor
08.2023 - Current
- Instruct and train phlebotomy students through lab and lecture
- Incorporate instructional technologies in course delivery for both in-class and online instruction.
- Observe and evaluate students in classroom and during clinicals for proper venipuncture and capillary techniques.
- Instruct students with proper training and skills to perform both clinical and administrative duties as a phlebotomist.
- Grade quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
Technical College System of Georgia
Adjunct Phlebotomy Instructor
01.2023 - 03.2023
- Instructed and trained students per phlebotomy curriculum.
- Tailored lesson plans to accommodate various learning styles, resulting in better understanding for all students.
- Developed engaging lesson plans that incorporated visual aids, interactive exercises, and group discussions to reinforce learning objectives through Blackboard.
- Collaborated with healthcare professionals to provide students with accurate information on current trends in the field of phlebotomy.
- Gathered and reported attendance records according to school and program protocols.
Technical College System Of Georgia
Adjunct Phlebotomy Instructor
01.2020 - 05.2020
- Delivered comprehensive lectures on phlebotomy techniques, ensuring students grasped essential skills for successful blood draws.
- Developed engaging lesson plans that incorporated visual aids, interactive exercises, and group discussions to reinforce learning objectives through Blackboard.
- Evaluated student performance using both formative and summative assessment tools, adjusting phlebotomy instruction as needed to address individual needs.
- Implemented continuous improvement processes within the phlebotomy curriculum by soliciting feedback from students, peers, and industry partners.
AIT Laboratory
Clinical Technician Specialist Regional Team Lead
08.2013 - 06.2015
- Hired, trained and supervised employees to maintain team of high performers.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Performed all laboratory safety precautions and adhere to lab procedures as stated in SOP manuals.
- Supervised 25 staff members within the outpatient and patient service center facilities.
- Traveled and maintained the Southeast Region facilities(Georgia, South/North Carolina, Tennessee and Alabama.
- Performed weekly payroll
- Conducted expense reports.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Verified proper storage and transportation of specimens to laboratories.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Provided guidance and support to laboratory personnel.
Phlebotomy Team Lead
Quest Diagnostics Clinical Laboratory
09.1997 - 11.2010
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
- Streamlined the phlebotomy process for better time management and increased daily test completion rates.
- Enhanced team morale with effective communication and proactive problem-solving strategies.
- Developed training materials to ensure consistent skill development among team members.
- Served as a Safety Officer for 20 employees.
- Managed time, attendance, work leave and accrued time in Kronos for 20 employees.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Centrifuged blood samples as outlined according to test requirements.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Reviewed patient records for accuracy and completeness.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Participated in quality assurance and competency assessment initiatives.
Education
MBA - Health Services Administration
Strayer University
Morrow, GA2013
Bachelor of Science - Health Administration
University of Phoenix
Columbus, GA2008
Diploma - Medical Office Assistant
Meadow College
Columbus, GA1991
Skills
- Online Teaching
- Faculty Communication
- Academic Advisement
- Experienced Exam Proctor
- Student Records Management
- 10 years of Healthcare Management
- Excellent Leadership and Management Skills
- Inventory and Records Management
- Exceptional Verbal and Communications Skills
- Employee Training and Development
- Knowledgeable in HIPPA compliance and OSHA Regulations
Certification
CCMA 2022
CPR/First Aid 2013
ASCP PBT 2013
Affiliations
- Alpha Chi College Honor Society 2013
- National Healthcare Certification Organization 2020
Timeline
Technical College System of Georgia
Online Adjunct Instructor
01.2024 - Current
Technical College System of Georgia
Adjunct Phlebotomy Instructor
08.2023 - Current
Technical College System of Georgia
Adjunct Phlebotomy Instructor
01.2023 - 03.2023
Technical College System Of Georgia
Adjunct Phlebotomy Instructor
01.2020 - 05.2020
Georgia Regional Hospital
Phlebotomy Supervisor
11.2015 - Current
AIT Laboratory
Clinical Technician Specialist Regional Team Lead
08.2013 - 06.2015
Phlebotomy Team Lead
Quest Diagnostics Clinical Laboratory
09.1997 - 11.2010
MBA - Health Services Administration
Strayer University
Bachelor of Science - Health Administration
University of Phoenix
Diploma - Medical Office Assistant
Meadow College
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