WANDA I. OLIVERAS
Philadelphia,PA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
CASE MANAGER / COMPLIANCE SPECIALIST
ENPWDC
Philadelphia, PA
08.2010 - 10.2025
- Conducted thorough assessments of WIOA applications to ensure all necessary documentation and signatures were obtained timely.
- Organized and led reconciliation meetings to assess caseloads, promoting accountability for update submissions.
- Managed requests for pay stubs and work number documentation, ensuring timely and accurate delivery.
- Assessed IEPs for precision and timeliness in the documentation of barriers, assessments, goals, and objectives, supporting compliance and student success.
- Facilitated review of Individualized Education Programs (IEPs) for necessary signatures.
- Ensured timely and precise addition of case notes and service codes to maintain compliance and service quality.
- Analyzed case notes to identify areas for improvement, supporting quality assurance.
- Ensured proper documentation of case notes to maintain compliance with IEP and case summary requirements.
- Ensured consistency between service codes and case notes to maintain compliance.
- Executed follow-up communications on emails.
- Facilitated quality assurance team by conducting file audits upon request.
- Reviewed program guidelines and updated scope of services to support team objectives. Assisted in implementing BWOP updates to enhance service delivery. Earned recognition for contributing to streamlined processes.
- Evaluated time-sensitive activities to ensure compliance with established deadlines.
- Analyzed time and attendance reports to identify discrepancies and initiate update requests.
- Facilitated regular reconciliation meetings to assess caseloads and confirm submission of all required updates.
- Managed requests for paystubs and work number documentation, ensuring timely and accurate delivery.
- Developed individualized service plans to meet client needs and goals.
- Trained and mentored new case managers on best practices and procedures.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Monitored program performance and outcomes for successful delivery of services.
- Stayed current on industry regulations by attending seminars, workshops, and other professional development opportunities.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assessed client needs and developed tailored service plans to ensure comprehensive support.
- Monitored progress of clients, adjusting plans as necessary for optimal resource utilization.
Investment Banking Analyst
Citi Bank
New Castle, DE
09.2009 - 08.2010
- Achieved compliance by reviewing contracts for stock agreements. Streamlined documentation processes for loan signings. Improved agreements for stocks and trades. Facilitated financing assessments with underwriting loans to optimize approval for disbursements and lending.
LOAN CLOSING COORDINATOR
Fox Chase Bank
Southampton, PA
08.1999 - 04.2007
- Achieved efficient processing of consumer mortgage and equity loan applications, leading to expedited authorization. Produced accurate loan documents for underwriting review, enhancing the evaluation process for income-based consumer loans including car loans and mortgages.
- Coordinated closing processes for real estate transactions, ensuring compliance with regulatory requirements.
- Reviewed closing documents for accuracy and completeness prior to finalization of deals.
- Implemented process improvements that enhanced efficiency in document preparation and delivery.
- Developed standardized checklists and templates that increased consistency across all closing transactions.
- Improved customer satisfaction by providing timely updates on the status of closings and addressing any concerns or questions promptly.
- Collaborated with escrow officers to ensure a smooth closing process, proactively addressing potential roadblocks.
- Safeguarded sensitive client information by adhering to strict data privacy protocols within every aspect of the transaction management system used internally at our firm.
- Enhanced closing efficiency by meticulously reviewing and verifying all documentation related to property transactions.
- Assisted in reducing potential delays by identifying and resolving issues prior to closing appointments.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
ASSISTANT REGIONAL MANAGER
Mr. Bulky s Inc.
Trevose, PA
08.1998 - 08.1999
- Achieved successful regional retailer start-up through effective collaboration with shopping center representatives. Drove marketing promotions that enhanced brand visibility. Streamlined merchandise ordering from vendors for 10 stores. Identified and recruited top talent through comprehensive interviews. Optimized employee scheduling and payroll processes for operational efficiency.
- Coordinated training programs for staff, fostering professional development and operational excellence.
- Analyzed performance metrics, identifying areas for process improvement and cost reduction.
- Managed inventory systems, optimizing stock levels and reducing wastage across regions.
- Mentored junior staff, promoting a culture of teamwork and accountability within the organization.
ASSISTANT MANAGER
Brandywine Video Store
Philadelphia, PA
07.1997 - 08.1998
- Opened and closed video rental store. Scheduled employees. Assisted customers with rental choices. Re-stocked shelves. Operated cash register. Ordered new video selections.
- Oversaw daily store operations, ensuring optimal efficiency and customer satisfaction.
- Developed promotional strategies to enhance sales and boost customer engagement.
- Coordinated scheduling for staff to ensure adequate coverage during peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
High school graduate or equivalency certificate (GED) -
Thomas Edison High School
Philadelphia, PA06.1992
Skills
- Computer Proficient: Microsoft Windows and Office applications; Transcore Consumer Lending system; and Laser Pro Lending and Mortgage Ware system Pa Careerlink CWDS system, Corner Stone software
- Skilled in Spanish translation and writing
- Problem-solving
- Time management
- Organization and multitasking
- Conflict resolution
- Email and telephone etiquette
- Data entry and analysis
- Case management tracking
- Quality assurance controls
- Regulatory compliance
- Verbal and written communication
- Attention to detail
- Multitasking Abilities
- Teamwork and collaboration
Certification
Consumer Lending Products, Business Administration I - Pennsylvania
Languages
English
Full Professional
Spanish
Full Professional
Timeline
CASE MANAGER / COMPLIANCE SPECIALIST
ENPWDC
08.2010 - 10.2025
Investment Banking Analyst
Citi Bank
09.2009 - 08.2010
LOAN CLOSING COORDINATOR
Fox Chase Bank
08.1999 - 04.2007
ASSISTANT REGIONAL MANAGER
Mr. Bulky s Inc.
08.1998 - 08.1999
ASSISTANT MANAGER
Brandywine Video Store
07.1997 - 08.1998
High school graduate or equivalency certificate (GED) -
Thomas Edison High School