Wanda Johnson
Customer Service
Southern Pines,NC
Summary
Dynamic customer service professional with a proven track record at Target, adept at enhancing customer experiences and driving team performance. Skilled in problem-solving and collaboration, I developed training programs that improved staff engagement and service reliability, resulting in increased customer satisfaction. Committed to delivering results in fast-paced environments.
Overview
38
38
years of professional experience
Work History
Ship For Store
Going Going Gone
05.2025 - 06.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Manager
Target
09.2002 - 10.2022
- Led team in delivering exceptional customer service experiences, resolving issues efficiently.
- Developed and implemented training programs to enhance staff performance and engagement.
- Analyzed customer feedback to identify areas for service improvement and drive strategic changes.
- Managed scheduling and staffing to ensure optimal coverage during peak hours, enhancing service reliability.
Customer Service Cashier
Best Buy
03.1988 - 08.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance experience.
- Collaborated with team members to maintain optimal store organization and cleanliness.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
Customer Service Representative
Avenue Stores
05.2017 - 10.2017
- Assisted customers with inquiries and product selection, enhancing overall satisfaction.
- Resolved customer complaints efficiently, improving retention rates.
- Processed transactions accurately using point-of-sale systems, ensuring smooth operations.
- Maintained up-to-date knowledge of products and promotions to support sales efforts.
Housekeeper
Washington House
10.2010 - 01.2012
- Maintained cleanliness and organization of guest rooms and common areas.
- Utilized cleaning chemicals and equipment safely according to established protocols.
- Assisted in laundry operations, ensuring timely availability of fresh linens.
- Supported inventory management by tracking cleaning supplies and reporting shortages.
Education
High School Diploma -
Pinecrest High School
Southern Pines, NC06.1976
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Timeline
Ship For Store
Going Going Gone
05.2025 - 06.2026
Customer Service Representative
Avenue Stores
05.2017 - 10.2017
Housekeeper
Washington House
10.2010 - 01.2012
Customer Service Manager
Target
09.2002 - 10.2022
Customer Service Cashier
Best Buy
03.1988 - 08.2021
High School Diploma -
Pinecrest High School