Project Manager
Wanda L. Vernor
Hudson and Associates LLC
Saint Louis,Missouri
42
years of professional experience
Parking General Manager/ Project Manager leading 20+ people across on-street parking enforcement, meter maintenance, payment systems, and citation operations for municipal and private-sector environments. Directs multidisciplinary teams, contractors, and budgeting for a $1M–$3M annual operating budget while improving KPI performance and financial controls. Guides 2–3 LPR technology, mobile payment platforms, and citation management systems to strengthen compliance, customer service, and revenue collection.
Work History
Project Manager
1 Year 1 Month- Provide executive leadership for all on-street parking enforcement, meter maintenance, payment systems, and citation operations.
- Oversaw multidisciplinary teams, supervisors, administrative staff, and third-party contractors to ensure effective project delivery.
- Advise city leadership on parking policy, curb management strategies, and demand-based pricing models.
- Analyzed operational data and financial reports, identifying trends to enhance revenue collection and streamline operations.
- Analyze operational data and financial reports to improve efficiency and optimize revenue collection.
- Ensure full compliance with municipal codes, state regulations, and audit standards.
- Oversee multidisciplinary teams, supervisors, administrative staff, and third-party contractors.
- Managed escalated public concerns and led community communication initiatives to foster positive stakeholder relations.
Assistant General Manager
3 Years 8 Months- Acted as General Manager during executive absence, ensuring operational continuity.
- Directed staff development and training initiatives, enhancing team performance and accountability.
- Implemented cost-control measures to maximize revenue and reduce operational expenses.
- Led staff development, training initiatives, and performance management.
- Assisted with HR functions including hiring, discipline, payroll, scheduling, and workforce planning.
- Elevated customer service standards across operations, fostering improved guest satisfaction.
Operations Manager
7 Months- Supervised departments including cashiers, monitors, ambassadors, drivers, office personnel, utility workers, maintenance, inventory, and managers on duty to ensure operational efficiency.
- Managed payroll, hiring, discipline, and performance evaluations to maintain a high-performing workforce.
- Oversaw purchasing controls and administrative expenditures.
- Oversaw purchasing controls and administrative expenditures to align with budgetary requirements.
- Investigated and resolved client and customer complaints.
- Served as Management Representative in Teamster Union negotiations and grievance proceedings.
Operations Manager
9 Years 5 Months- Directed daily operations for high-volume parking facilities, ensuring efficient service delivery and customer satisfaction.
- Controlled purchasing and operational cost management.
- Managed union relations and employee grievance processes, fostering a collaborative work environment and addressing workforce concerns.
- Controlled purchasing and operational cost management to optimize resource allocation and maintain budgetary compliance.
- Led recruitment, onboarding, and training programs.
Auditing Supervisor / Loss Prevention
12 Years 4 Months- Led audit and revenue control functions for multiple parking facilities.
- Oversaw accounts receivable, ticket auditing, and bookkeeping teams to ensure accurate financial operations.
- Investigated discrepancies, chargebacks, and loss-prevention cases to identify root causes and implement corrective actions.
- Managed reconciliation of deposits and credit transactions, ensuring timely and accurate revenue reporting.
- Investigated discrepancies, chargebacks, and loss-prevention cases.
Earlier Career Progression
14 Years- Progressed through Field Employee, Field Supervisor, and Vault Supervisor roles, gaining expertise in customer service, cash management, scheduling, staff supervision, and revenue reconciliation to enhance operational effectiveness.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Master of Arts - Management and Leadership
Bachelor of Science - Business Administration
Associate of Arts - General Transfer Studies
Skills
Strategic Operations Leadership
Budgeting & Revenue Optimization
Team Development & Performance Management
Change Management
Customer Experience & Community Engagement
Regulatory Compliance & Risk Management
Labor Relations & Union Negotiations
Technology Integration (LPR
Payment Systems
Citation Platforms)
Financial Reporting & Audit Oversight
Policy Development & Curb Management
Affiliations
Sigma Gamma Rho
Timeline
Project Manager
Hudson and Associates LLC
07.2025 - CurrentRead More
Assistant General Manager
Hudson and Associates LLC (Lambert Airport)
10.2021 - 06.2025Read More
Operations Manager
SP+ Parking Services
03.2021 - 10.2021Read More
Operations Manager
ABM Parking Services
09.2011 - 02.2021Read More
Auditing Supervisor / Loss Prevention
ABM Parking Services
04.1999 - 08.2011Read More
Earlier Career Progression
ABM Parking Services
01.1985 - 01.1999Read More
St. Louis Community College
Associate of Arts from General Transfer Studies
Read More
Harris-Stowe State University
Bachelor of Science from Business Administration
Read More
Webster University
Master of Arts from Management and Leadership
Read More