Wanda MANIGO
Hillside,NJ - New Jersey
Summary
Dynamic professional with extensive experience at National Telecommuting Institute, excelling in quality evaluation and escalation supervision. Proven ability to enhance customer service efficiency and mentor teams. Proficient in data entry and adept at utilizing proprietary systems, fostering a collaborative environment to resolve complex issues effectively.
Overview
37
37
years of professional experience
Work History
Quality Evaluator
National Telecommuting Institute
Westwood, MA
06.2019 - Current
- Responsible for providing additional service observations for the entire Tier-1 agent base and additional quality feedback for agents.
Escalation Supervisor
National Telecommuting Institute
Westwood, MA
05.2018 - Current
- Guided employees in handling difficult or complex problems.
- Offered support to agents' calls.
- Provided leadership, insight, and mentoring to employees to supply knowledge of various company programs.
- Managed customers' Mperks accounts.
- Answered customers' inquiries and concerns via email.
Seasonal Customer Care Representative
National Telecommuting Institute
Westwood, MA
11.2007 - 10.2010
- Provided feedback on customer service efficiency to deliver better support options.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Directed store calls to the correct department.
Accounting Clerk
B. LIPPMAN, INC.
Springfield, NJ
01.1989 - 01.1999
- Company Overview: leading uniform manufacturer
- Handled a wide array of accounting and administrative functions for this leading uniform manufacturer
- Managed Payroll
- Accounts Payable/Receivable
- Processed Merchandise Return Credits
- Order and Inventory Entry
- Bank Deposits and Reconciliations
- Supervised Mail and File Clerk Staff
- Leading uniform manufacturer
File Clerk Supervisor
EICHLER, FORGOSH, GOTTILLA & RUDNICK
Chatham, NJ
01.1988 - 01.1989
- Dated and filed incoming correspondence with case files
- Opened new case files and closed completed files
- Interacted with Collections Department
Accounting Clerk
DASTI'S MOUNTAINSIDE INN
Mountainside, NJ
01.1988
- Audited guest checks and liquor orders, handled cash disbursements, and posted AP/AR to General Ledger
- Also handled phones, reservations and assisted banquet manager
Medical Office Assistant
UMA VISWANTHAN, M.D.
Roselle, NJ
- Company Overview: busy pediatrician's office
- Scheduled appointments, answered telephones, took new patient medical histories, processed insurance claims, handled filing and performed data entry for this busy pediatrician's office
- Busy pediatrician's office
Education
Medical Assistant - Medical Terminology, Comprehensive Anatomy & Physiology, Phlebotomy/EKG Technician, Medical Billing/Insurance, Medical Administration
HEALTHCARE TRAINING INSTITUTE
Union, NJ01.2002
Medical Office Assistant Certificate -
ROBERTS-WALSH BUSINESS SCHOOL
Union, NJ01.1988
UNION COUNTY COLLEGE
Scotch Plains, NJ01.1986
Skills
- Windows
- Internet
- Word
- Excel
- Outlook
- Data entry
- Proprietary systems
References
Available upon request.
Timeline
Quality Evaluator
National Telecommuting Institute
06.2019 - Current
Escalation Supervisor
National Telecommuting Institute
05.2018 - Current
Seasonal Customer Care Representative
National Telecommuting Institute
11.2007 - 10.2010
Accounting Clerk
B. LIPPMAN, INC.
01.1989 - 01.1999
File Clerk Supervisor
EICHLER, FORGOSH, GOTTILLA & RUDNICK
01.1988 - 01.1989
Accounting Clerk
DASTI'S MOUNTAINSIDE INN
01.1988
Medical Office Assistant
UMA VISWANTHAN, M.D.
Medical Assistant - Medical Terminology, Comprehensive Anatomy & Physiology, Phlebotomy/EKG Technician, Medical Billing/Insurance, Medical Administration
HEALTHCARE TRAINING INSTITUTE
Medical Office Assistant Certificate -
ROBERTS-WALSH BUSINESS SCHOOL
UNION COUNTY COLLEGE
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