Wanda Maxwell
Southfield,Michigan
Summary
Dedicated Customer Care Representative with a proven track record in data analysis, issue escalation, and enhancing customer relationships. Committed to delivering high-quality service and training new staff to ensure exceptional customer support.
Overview
25
25
years of professional experience
Work History
Customer Care Representative|PSAP Research Analyst
GM|OnStar|Teleperformance
Warren, Michigan
10.2001 - 08.2026
- Reviewed customer feedback to enhance service quality and user experience.
- Used Excel spreadsheets and databases to support data cleanup, manipulation, and analysis.
- Compiled targeted marketing data to support research project objectives.
- Assisted customers with vehicle navigation and connectivity questions.
- Resolved customer inquiries and issues effectively and efficiently.
- Educated customers on product features and troubleshooting techniques.
- Escalated complex issues to appropriate departments for resolution.
- Provided training to new team members on best practices in customer care.
- Resolved customer complaints promptly and professionally.
- Provided fast, friendly, and knowledgeable service to resolve routine questions and service complaints.
- Provided accurate, valid, and complete information to customers.
Education
Master of Science - Administration And International Administration
Central Michigan University
Mount Pleasant, MI09-2000
Bachelor of Science - Health Services Administration
University of Detroit Mercy
Detroit, MI09-1997
Skills
- Data analysis
- Customer relationship management
- Customer assistance
- Training new staff
- Market research
- Issue escalation
Affiliations
- Volunteer, make time for hobbies such as traveling and attending concerts.
Timeline
Customer Care Representative|PSAP Research Analyst
GM|OnStar|Teleperformance
10.2001 - 08.2026
Master of Science - Administration And International Administration
Central Michigan University
Bachelor of Science - Health Services Administration
University of Detroit Mercy