Wanda McDonald LMSW

• Self-motivated, with a strong sense of personal responsibility
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
• Recruited, hired and trained key staff, providing direct supervision, ongoing staff development and continuing education to employees
• Collaborated with other healthcare agencies to develop comprehensive patient care plans and provide highest quality of care
• Spearheaded and implemented new projects to expand scope of engagement and quality improvement initiatives
• Collaborated with OMHS Program Director and the CCBHC Project Manager to maintain daily CCBHC operations
• Assisted in budget planning for CCBHC Unit, identifying opportunities for cost savings without compromising quality of care provided
• Ensured accurate documentation of patient records, maintaining confidentiality while adhering to regulatory requirements for recordkeeping practices
• Collaborated with management to develop policies and procedures that enhanced operational efficiency within the CCBCH
• Mentored peers and junior staff members on best practices in person centered care delivery techniques, fostering professional growth within the OMHS team
• Streamlined communication channels between the Diversity Equity and Inclusion ( DEI) work group team members and external support services, ensuring timely delivery of necessary resources for clients and St. Vincent's Hospital community
• Evaluated CCBHC employee performance, providing constructive feedback for continuous improvement in their roles
• Led interdisciplinary meetings among healthcare teams to coordinate efforts for comprehensive clients treatment and recovery plans

• Routinely conducts weekly intake assessments of new clients and families
• Provides weekly evidenced based practice clinical services for adolescents and adults living with schizophrenia, co-occurring and schizoaffective , and bipolar disorders
• Provided clients with recommendations to community resources
• Consistently collaborates with clients to conduct person-centered clinical assessments to develop comprehensive trauma-informed treatment plans
• Effective collection of data and entry to health information software system Avatar
• Facilitates weekly harm reduction model substance misuse treatment group for adults living with co-occurring disorders
• Performed client assessments and developed treatment plans
• Utilized CBT to support clients in meeting therapeutic goals
• Collaboratively facilitates coordination of care and outreach for cases on caseload of 85-90 clients
• Facilitates monthly Race and Culture Committee meetings with clinical staff

• Assisted program manager with developing budget and schedule
• Assessed and coordinated treatment plans with the interdisciplinary clinical team
• Provided case management services and appropriate referrals for chronically ill adult psychiatric population
• Conducted individual psychotherapy sessions supported by written case notes, as well as identified and referred clients for group work
• Led 2 weekly psycho-educational support groups for 15-25 visually impaired and or/ cognitively impaired adult clients and discussed various topics such as grief, loss, depression, and anxiety; utilizing Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), psycho-education, and Motivational Interviewing
• Conducted outreach to local referral sources to build strong partnerships for supportive services

• Facilitated effective communication between service providers, patients, families, and clinical team
• Developed and implemented marketing strategies to promote program awareness and participation.
• Frequently educated patients about rights and advanced directives and advocated for appropriate access to services
• Offered community resource guide to clients to meet family needs for assistance
• Conducted outreach to local referral sources to build strong partnerships for supportive services
• Collaborated with Senior Maternal Infant Community Health Collaborative (MICHC) Coordinator to develop Community Health Worker Policy and Training curriculum
• Trained 3 teams of Community Health Workers to facilitate home visits to provide case management and health literacy assessments and skill building in the community
• Conducted research by gathering appropriate data to conduct program evaluations and needs assessments for regional teams of Community Health Workers servicing Westchester, Rockland, and Duchess Counties
• Created a comprehensive resource manual to support CHW's ability to provide quality case management and health literacy education with cultural humility to marginalized people of color in underserved communities

• Assessed and coordinated treatment plans with the interdisciplinary team
• Mediated between family members to facilitate conflict resolution and build healthy family relationships
• Offered community resource guidance to clients to meet family needs for assistance
• Provided case management services and appropriate referrals for individuals living with SMI and chronic medical conditions
• Conducted individual psychotherapy sessions supported by written case notes, identified and referred clients for group work
• Led several weekly psycho-educational groups for 15-25 visually impaired and or/ cognitively impaired adults, discussed various topics regarding grief, loss, depression, and anxiety; utilizing
• Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), psycho-education, and Motivational Interviewing Conducted outreach to local referral sources to build strong partnerships for supportive services

• Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible
• Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them
• Kept and established comprehensive case files to support proper documentation and record retention
• Acted as mandatory reporter of abuse
• Provided case management, assisting geriatric clients to apply for SSI/SSDI, SNAP, SCRIE, Medicaid, and Section 8 Housing benefits

• Tri-County Care Medicaid Services Coordinator (Self direction)
• Assisted with special events and programs

• Facilitated quality assurance meetings ;supporting adult individuals with Intellectual disabilities to navigate and access appropriate OPWDD Medicaid waiver Services

• Co-facilitated quarterly meetings supporting adult individuals with Intellectual disabilities to navigate and access appropriate OPWDD Medicaid waiver Services

• Completed training program with Habitat for Humanity organizational goal development ,annually establishing a team of 20 -30 volunteers to build efficient Homes for 3 families experiencing low income.

• Westchester County Department of Mental Health annually Counting over 700 homeless individuals in Westchester and Rockland Counties