Wanda Nelson
Sterling Heights,MI
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
19
19
years of professional experience
Work History
Medical Receptionist
Premier Surgical Specialists
03.2025 - Current
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Processed patient registration and maintained accurate electronic health records using advanced EMR systems.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Supported office staff and operational requirements with administrative tasks.
Perioperative Unit Secretary
Corewell, Troy, MI
10.2023 - 07.2024
- Ensuring the patient’s family is comfortable while waiting
- Coordinated communication between medical staff and patients, ensuring timely information delivery.
- Maintained accurate patient records within electronic health record systems for compliance and accessibility.
- Oversaw inventory management of medical supplies, ensuring availability while minimizing excess stock.
- Led initiatives to improve patient satisfaction through enhanced service delivery and responsiveness to inquiries.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients' families, keeping everyone informed on treatment plans and progress updates.
Medical Assistant Manager
Alan L. Biddinger, M.D. Ph.D., Troy, MI
06.2006 - 05.2023
- Oversaw daily operations of medical office, ensuring optimal patient flow and satisfaction.
- Managed team scheduling and workload distribution to enhance operational efficiency.
- Coordinated patient care initiatives, streamlining communication between providers and patients.
- Streamlined office workflows through close collaboration with administrative staff members such as receptionists or billing coordinators where applicable within organization hierarchy structure dynamics.
- Collaborated with physicians to develop effective patient care plans, resulting in improved patient outcomes.
Education
Medical Assistant Certification -
Ross Medical School
Madison Heights, MI05.2023
Diploma - undefined
Finney High School
Detroit, MI06.1993
Skills
- Friendly Communication Skills: I have the ability to communicate effectively and cordially with others I am capable of expressing my thoughts clearly and listening actively to others’ opinions
- Versatile and Flexible: I am adaptable to different situations and can work in different environments I am open to learning new things and can handle unexpected changes with ease
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- HIPAA compliance
- Office administration
- Patient registration
- Microsoft office
- Insurance verification
- Payment collection
Timeline
Medical Receptionist
Premier Surgical Specialists
03.2025 - Current
Perioperative Unit Secretary
Corewell, Troy, MI
10.2023 - 07.2024
Medical Assistant Manager
Alan L. Biddinger, M.D. Ph.D., Troy, MI
06.2006 - 05.2023
Diploma - undefined
Finney High School
Medical Assistant Certification -
Ross Medical School