Wanda Nivens
Charlotte,NC
Summary
Knowledgeable Lead Teacher with strong leadership background, excellent program management expertise and devotion to meeting learning needs of each student. Well-organized in planning lessons and activities to diversify instruction and engage students. Analytical problem-solver successful in calmly approaching classroom or student personal problems to devise appropriate interventions and resolve concerns.
Overview
14
14
years of professional experience
Work History
Landlord / Home Maker
Self Employed Services
Charlotte, NC
06.2016 - Current
- Addressed complaints from tenants in a timely manner while adhering to applicable laws regarding tenant rights.
- Coordinated with contractors when larger repair projects were needed in order to keep costs low while providing quality workmanship.
- Responded promptly to tenants' requests for repairs or other services.
- Investigated potential landlords and tenants before entering into new contracts.
Medicare Sales Agent
TZ Insurance Solutions LLC
Charlotte, NC
08.2021 - 12.2021
- Developed and implemented sales strategies to increase Medicare enrollment.
- Assisted customers with selecting appropriate plans based on their needs.
- Collaborated with marketing teams to create effective campaigns for Medicare products.
Medicare Sales Representative
C3i Healthcare Connections
Austin, TX
08.2019 - 05.2020
- Maintained detailed records of customer interactions including contact information, preferences, requests and feedback.
- Identified customer needs and recommended appropriate coverage options.
- Evaluated current policies annually to assess need for changes or updates based on changing client needs.
- Ensured accuracy of all documents prior to submission by verifying application information against supporting documentation.
Medicare Enrollment Specialist
TTEC
Concord, NC
09.2017 - 03.2019
- Adhered strictly to all HIPAA privacy rules when handling confidential patient information.
- Reviewed applications to verify accuracy and completeness of information provided.
- Conducted outreach activities to educate potential enrollees about available plans and programs.
- Assisted customers with completing the application process for Medicare enrollment.
- Processed enrollments, changes, cancellations, and terminations according to established guidelines.
Insurance Customer Service Specialist
Xerox
Charlotte, NC
06.2014 - 05.2016
- Handled escalated calls from dissatisfied customers in a professional manner.
- Participated in team meetings providing feedback on current processes or procedures.
- Maintained up-to-date knowledge of all products, services, and promotions offered by the company.
- Investigated claims and responded to customer inquiries about claim status updates.
Lead Teacher
Charlotte Mecklenburg School System
Charlotte, NC
10.2010 - 06.2014
- Assisted in developing evaluation tools such as rubrics or checklists for assessing student work.
- Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment.
- Ensured compliance with state standards by incorporating them into lesson plans.
Education
General Education
Central Piedmont Community College
Charlotte, NC05-2012
Skills
- Student Records Management
- Behavior Modeling
- Classroom Management
- Activity Planning
- Lesson development
- Differentiated Instruction
Languages
English
Professional
Timeline
Medicare Sales Agent
TZ Insurance Solutions LLC
08.2021 - 12.2021
Medicare Sales Representative
C3i Healthcare Connections
08.2019 - 05.2020
Medicare Enrollment Specialist
TTEC
09.2017 - 03.2019
Landlord / Home Maker
Self Employed Services
06.2016 - Current
Insurance Customer Service Specialist
Xerox
06.2014 - 05.2016
Lead Teacher
Charlotte Mecklenburg School System
10.2010 - 06.2014
General Education
Central Piedmont Community College
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