Wanda Pantoja
Orlando
Summary
To obtain a position where I can Utilize my skills as a professional Medical Assistant/Prior Authorization Processor
Overview
6
6
years of professional experience
1
1
Certification
Work History
ORLANDO HEALTH IMAGINE CENTER
04.2022 - Current
- Communicated financial obligations to patients and collected fees at time of service.
- Welcomed patient to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phone and emails to make appointments or rescheduling patient's appointments according to patients’ procedure and to the appropriate location.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Informed patients of financial responsibilities prior to rendering services.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Handled correspondence, managed files and performed other clerical duties for office staff, and Handling Cash, deposits for financial Institution.
- Registered Medical Assistant with over 20 years of Patient Care Service and Customer Service.
Medical Assistant
NEW LIFE HEART CARE WINTER PARK FLORIDA
03.2021 - 04.2022
- Assist in examination and treatment of patients under the direction of a physician.
- Measure vital signs and record medical information on patients record.
- Communicated with patient’s pharmacy to insure new medication updates.
- Assist cardiologist with Nuclear Medicine Procedure and record keeping /Stress test record keeping.
- File records in alphabetical order.
- Scheduled and Review New Patient’s Medical record for future appointments.
- Conducted EKG tests to monitor patient heart activity and ensure accurate results.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Sanitas Medical Center
05.2020 - 03.2021
- Greeted Patient’s and direct them to Medical Rooms
- Educated patients on treatment plans, enhancing understanding and compliance with medical advice.
- Collaborated with healthcare providers to streamline communication and improve patient care outcomes.
- Measure vital signs and record medical information on patients record.
- Scheduled and Review New Patient’s Medical record for future appointments.
- Prepare Medical Trays for PAP smear test, or- Minor Procedures.
- Blood Sample Draw and Prepare for further testing.
- Drug Screening Testing.
- Prepare Injections for Flu, Pneumonia, and specific medications instructed by a physician.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Associates Degree - Science Medical, Phlebotomy LIC
Florida Institute of Health
Orlando, FL11.2016
Associates - Science Medical
Keiser University
Orlando, Florida04.2011
Associate of Science - Medical Assistant
The Healthcare Professionals Registry of The United States
Washington, DC03-2025
Skills
- Multilingual
- Insurance Verification
- Proficient in ECW
- High Volume Scheduling
- Proficient in EPIC
- Exceptional Customer Service
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
Certification
(BASIC LIFE SUPPORT)
Completed the congestive and skills evaluations in accordance with the curriculum of the American Heart Association.
Basic Life Support (CPR) and (AED) Program.
Timeline
ORLANDO HEALTH IMAGINE CENTER
04.2022 - Current
Medical Assistant
NEW LIFE HEART CARE WINTER PARK FLORIDA
03.2021 - 04.2022
Medical Assistant
Sanitas Medical Center
05.2020 - 03.2021
Associates - Science Medical
Keiser University
Associates Degree - Science Medical, Phlebotomy LIC
Florida Institute of Health
Associate of Science - Medical Assistant
The Healthcare Professionals Registry of The United States
ACTIVITIES
As a punctual and reliable employee, I take pride in my exceptional customer service skills combined with my medical training to ensure that patients are receiving the best care from the moment I greet them with a big smile.