Wanda Perez
The Bronx,NY
Summary
Professional hospitality worker prepared to deliver exceptional cleanliness and guest service. Experienced in ensuring rooms and public areas meet top-tier standards, enhancing guest satisfaction. Known for effective team collaboration and adaptability to changing needs, excelling in attention to detail and reliability.
Overview
11
11
years of professional experience
Work History
Housekeeper
CitizenM
Manhattan, NY
05.2018 - Current
- Supervised daily cleaning operations to maintain high standards of guest satisfaction.
- Trained and mentored new staff on efficient housekeeping procedures and safety protocols.
- Implemented inventory management for cleaning supplies, ensuring optimal stock levels.
- Conducted regular inspections of guest rooms and public areas for cleanliness and maintenance needs.
- Resolved guest concerns promptly, contributing to positive reviews and repeat business.
- Collaborated with management to establish best practices for sustainable housekeeping methods.
- Developed streamlined cleaning schedules to enhance workflow efficiency across multiple floors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained cleanliness and organization in guest rooms and public areas to enhance guest experience.
- Trained new staff on proper cleaning techniques and safety protocols to ensure operational efficiency.
- Streamlined inventory management of cleaning supplies, reducing waste and ensuring timely restocking.
- Executed daily cleaning routines using standard procedures and eco-friendly products for sustainability.
Housekeeper
Element by Marriott Hotel
Manhattan, NY
04.2015 - 03.2018
- Maintained detailed records of cleaning activities, supporting compliance with health regulations.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Executed daily cleaning routines using standard procedures and eco-friendly products for sustainability.
- Maintained cleanliness and organization in guest rooms and public areas to enhance guest experience.
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Kitchen cleaning
- Dusting furniture
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Hospitality background
- Window cleaning
- Physically strong
- Waste disposal
- Interior and exterior cleaning
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Housekeeper
CitizenM
05.2018 - Current
Housekeeper
Element by Marriott Hotel
04.2015 - 03.2018