Wanda Robertson
Russellville,KY
Summary
Dynamic and results-driven professional with experience at Dollar General Store, excelling in customer service and inventory management. Proven ability to enhance team performance and optimize operations, leveraging strong organizational skills and problem-solving abilities to drive sales growth and improve customer satisfaction. Fast learner committed to delivering exceptional results.
Overview
4
4
years of professional experience
Work History
Plumbing Apprentice
Turnpoint Services
Russellville, KY
02.2025 - Current
- Assisted in installation and repair of plumbing systems under supervision.
- Learned to operate hand and power tools safely and effectively.
- Supported senior plumbers in diagnosing plumbing issues and proposing solutions.
- Maintained cleanliness and organization of work areas and tools.
- Observed experienced plumbers to develop skills in pipe fitting techniques.
- Accompanied team during inspections to understand plumbing codes and regulations.
- Gained familiarity with plumbing materials such as PVC, copper, and fittings.
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Safely handled tools and equipment in large-scale projects.
- Enhanced team productivity by maintaining a clean and organized work environment for plumbing tasks.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Increased efficiency of pipe installations by accurately measuring, cutting, threading, and assembling materials as needed.
- Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
- Followed safety protocols to ensure compliance with industry standards.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Reduced callbacks by ensuring thorough inspections and quality repairs on all jobs completed.
- Improved client satisfaction by efficiently diagnosing and repairing plumbing issues in a timely manner.
- Assisted master plumbers with complex projects, resulting in successful completion within deadlines.
- Organized and moved materials from truck to job site to support project requirements.
- Mastered various types of piping materials and their appropriate applications, improving overall project outcomes.
- Developed strong customer service skills by addressing client concerns regarding project timelines and costs.
- Demonstrated adaptability by adjusting schedules or techniques when faced with unexpected challenges or changes in project scope.
- Contributed to cost savings by identifying opportunities for material reuse or recycling when possible during projects.
- Implemented safety protocols on job sites to minimize risks and maintain compliance with industry regulations.
- Prevented potential leaks by meticulously testing newly installed lines before finalizing the installation process.
- Collaborated with construction teams to ensure seamless integration of plumbing systems in new builds or renovations.
- Supported emergency plumbing situations, providing prompt and effective solutions to clients'' problems.
- Expanded knowledge of local building codes through continuous education courses, ensuring adherence to standards during each project phase.
- Streamlined inventory management, ensuring necessary tools and supplies were readily available for each job site.
- Contributed to environmental sustainability by implementing water-saving plumbing solutions.
- Facilitated knowledge sharing within team, organizing regular skill-building sessions.
- Ensured safety on job sites by strictly adhering to occupational health and safety standards.
- Supported lead plumbers in complex repairs, learning advanced techniques in process.
- Enhanced reputation of plumbing service by consistently receiving positive feedback from clients.
- Ensured compliance with local building codes by meticulously following guidelines during installations and repairs.
- Improved efficiency on job sites with organization of tools and materials.
Store Manager
Dollar General Store
Cedar Hill, TN
11.2023 - 12.2024
- Managed daily store operations, ensuring efficient workflow and high customer satisfaction.
- Supervised staff, providing training and support to enhance team performance.
- Developed and implemented merchandising strategies to boost product visibility.
- Maintained inventory accuracy through regular audits and stock management practices.
- Ensured compliance with safety standards and company policies during store activities.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Coordinated promotional events to increase foot traffic and enhance brand awareness.
- Fostered a positive shopping environment by addressing customer inquiries and concerns promptly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Assistant Store Manager
Tri Star Energy Servies
Springfield, TN
07.2022 - 10.2023
- Assisted in managing daily store operations, ensuring optimal staff performance and customer satisfaction.
- Implemented inventory management practices to maintain stock levels and reduce shrinkage.
- Trained new employees on company policies, procedures, and customer service standards.
- Executed merchandising strategies to enhance product visibility and drive sales.
- Monitored sales reports to identify trends and support strategic decision-making for promotions.
- Coordinated team schedules to ensure adequate coverage during peak hours and events.
- Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences.
- Supported loss prevention initiatives by conducting regular audits and training staff on security protocols.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Education
Certification - Medical Assistant
Nashville College of Medical Careers
Goodlettsville, TN09.2009
Skills
Medical terminology
Customer service
Phone service
Computer knowledge
Fast learner
Organization
Ordering products
Problem solving
Timeline
Plumbing Apprentice
Turnpoint Services
02.2025 - Current
Store Manager
Dollar General Store
11.2023 - 12.2024
Assistant Store Manager
Tri Star Energy Servies
07.2022 - 10.2023
Certification - Medical Assistant
Nashville College of Medical Careers