Wanda Casillas

• As the Assistant Clinical Supervisor (ACS) I assist the Clinical Supervisor (CS) in fulfilling the programmatic function of the clinical Department
• Ensure that all clinical staff have their schedule updated in EHR on a weekly basis
• Assist the Clinical Supervisor in performing administrative chart reviews for all clinical programs
• Assist in the development and implementation of new programs in the agency
• Assist in maintaining excellent quality of care within all clinical programs
• Assist in providing orientation and on-going training for staff, coaching and mentoring to perform their work effectively
• Assist in managing referrals and assigning cases within the FSS program
• Assist in responding to client's inquiries and complaints
• Assist in managing authorizations and wait-lists for FSS program
• Assist in ensuring that clinical chart reviews are being done for all FSS program levels by the Clinical Supervisor
• Assist in the approval of timesheets for all clinical programs
• Assist in maintaining compliance standards of programs (reports, audits & investigation)
• Provide coverage in the absence of the Clinical Supervisor.

• Attain all responsibilities while the clinical supervisor is out either on vacation or sick
• Provide clinical supervision to the staff and assign DCF emergency referrals, manage the program to maintain the company's productivity
• Provide clinical case management and linkages to community supports, resources and opportunities, intensive family treatment and support interventions that assist the youth and family to overcome challenges posed by behaviors associated with the youth and family's condition
• Responsible for assessments, treatment and safety planning services for the child, youth, and family
• Coordinate care with schools, service providers and other entities that provide support to assure that the approaches taken are integrated and clinically coherent also attend care plan meetings when appropriate; facilitate team meetings with collaterals and attend case reviews as needed
• Ensure progress notes are completed mandated period and meet productivity benchmarks and KPI's as assigned by the company's productivity plan
• Participate fully in all individual and group supervision meetings and attend internal supervision and mandated training, remain current in the field to pursue professional growth and development
• Meet service expectations and deliverables set by providers, state agencies and community support and communicate with DCF and external providers when delivering services to families referred for Family Support and Stabilization Services (FSS)
• Establish collaborations with providers, state agencies, schools, and other community supports.

• Provide leadership to the Counseling Team (staff and interns) through clinical supervision and reviews, consultation, training, and support to ensure contract compliance and program quality according to MassHealth Standards of care and best practices implementation
• Evaluate individual and overall team performance on a regular and ongoing basis; use collected data and information to make needed improvements including adjustments as needed to Therapists' caseloads and work assignments to maximize the quality of care, and staff productivity
• Ensures that participant and program goals (program, financial, personnel, professional development, and training) are met in accordance with established contract program policies and procedures and actively participate in the development of program budgets and performance according to set budget guidelines
• Actively monitor assigned supervise' performance goals and professional development in accordance with agency and contract expectations
• Conduct semi-annual performance evaluations for the counseling team; proactively identify and resolve performance issues
• Recommend employees as appropriate for recognition or professional development
• Ensure that staff and program goals (clinical, financial, personnel, professional development, and training) are met in accordance with established program policies and procedures, contract expectations, and state law, conducts and organizes staff and intern training and in-services in accordance with requirements and contract expectations conducts and organize staff and intern training and in-services
• Actively participate in the hiring and orientation process of new staff members
• Co-coordinate ongoing supervision with the counseling internship supervisor to ensure the interns' supervisors' performance goals are met
• Participate in professional development and training as required.

• Developing schedules, lesson plans, and curriculums for children
• Discussing and addressing parent or staff concerns as they occur
• Advertising, marketing, billing, and handling all accounts receivable and payable accounts or hiring staff to deal with these issues
• Obtaining all required licenses and certifications and keeping them current as required
• Meeting with parents to discuss the routine of the daycare, advising parents of scheduling or routine changes, or implementing new policies
• Hiring, training and supervision of all staff in the daycare
• This means ensuring all required background and criminal checks are completed in a timely fashion and according to policy.

Bay Cove Human Service Andrew House Detox Center-
Clinical Coordinator
• Patient Care Coordination: Overseeing the admission, treatment, and discharge processes to ensure smooth transitions and continuity of care.
• Staff Supervision: Managing and supporting clinical staff, including nurses and counselors, to maintain a high standard of care.
• Treatment Planning: Developing and implementing individualized treatment plans in collaboration with the medical team.
• Compliance and Documentation: Ensuring all clinical activities comply with regulatory standards and maintaining accurate patient records.
• Crisis Intervention: Providing immediate support and intervention in crisis situations to ensure patient safety.
• Collaboration: Working closely with other departments and external agencies to coordinate comprehensive care for patients.