Wanda L Martin
East Haddam,CT
Summary
Dynamic leader with proven success in enhancing customer experience and sales at Dollar General Store. Expert in staff training and development, with a knack for implementing effective sales strategies and fostering team motivation. Achieved significant improvements in customer satisfaction and operational efficiency through strategic decision-making and problem-solving skills.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dollar General Store
03.2024 - 12.2024
- Ensured a clean, safe, and organized store environment to enhance the customer experience.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Global Trainer "Food Service Consultant"
Krispy Krunchy Chicken LLC
08.2016 - 11.2023
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Analyzed and evaluated training effectiveness and program outcomes.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Collaborated with cross-functional teams to identify skill gaps and develop targeted training initiatives.
- Trained and mentored numerous new personnel hired to fulfill various roles.
Store Manager
Chestnut Petroleum Distribution "CPD"
03.2010 - 01.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Assisted in recruiting, hiring and training of team members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Pantry Assistant Manager
On The Rocks Restaurant & Bar "Fox Hopyard Golf"
06.2005 - 10.2011
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Administrative Assistant "Front Desk Receptionist"
Concord Resort & Golf Club
04.2000 - 10.2005
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Customer Service Manager
ShopRite
09.2001 - 10.2004
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Manager
McDonald's Restaurant
08.1991 - 05.1999
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
Education
GED -
Sullivan County Community College
Liberty, NY06-1995
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Problem-solving
- Goal setting
- Staff training and development
- Staff supervision
- Task delegation
- Employee scheduling
- Sales strategies
Accomplishments
- Achieved Maximum Donations by completing St. Jude's Hospital with accuracy and efficiency.
- Supervised team of 30 staff members.
- Achieved 100% through effectively helping with training employees.
Certification
- OSHA Certified
- ServSafe Food Handler's Certification
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Dollar General Store
03.2024 - 12.2024
Global Trainer "Food Service Consultant"
Krispy Krunchy Chicken LLC
08.2016 - 11.2023
Store Manager
Chestnut Petroleum Distribution "CPD"
03.2010 - 01.2016
Pantry Assistant Manager
On The Rocks Restaurant & Bar "Fox Hopyard Golf"
06.2005 - 10.2011
Customer Service Manager
ShopRite
09.2001 - 10.2004
Administrative Assistant "Front Desk Receptionist"
Concord Resort & Golf Club
04.2000 - 10.2005
Manager
McDonald's Restaurant
08.1991 - 05.1999
- OSHA Certified
- ServSafe Food Handler's Certification
GED -
Sullivan County Community College
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