Wanel Bien Aime

Store Manager

Publix Grocery Store

12.2012 - 06.2025

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.