Wanling Lai
Hastings On Hudson,NY
Summary
Highly detail-oriented professional with seven years in sales, and six in customer relations. I’m passionate about leveraging my analytical skills, compliance-focused mindset, and client relationship expertise in a new career as a loan underwriter. As someone who comes from a diverse background, I am highly motivated to learn, adapt, and master the field’s concepts and processes. Known for accuracy in documentation, client-focused service, and with my proficiency in Excel, PowerPoint for data entry and basic data analysis, I am committed to delivering accurate, customer-focused support as I develop in this field.
Overview
16
16
years of professional experience
Work History
Passport Processing Officer
Taipei Economic and Cultural Office in New York
New York, New York
09.2023 - 04.2024
- Processed visa and passport applications by reviewing documentation for compliance with regulatory standards, demonstrating a meticulous approach to detail and adherence to policy requirements.
- Issued official passports and visas after thorough verification, maintaining a zero-error record in sensitive, high-volume processing.
- Communicated with applicants regarding document requirements and application procedures, enhancing applicant understanding and reducing processing times.
- Supported office operations by managing data entry, filing, and phone inquiries, contributing to smooth workflow and efficient document handling.
Sales Representative
Ever Tech Instruental Co., Ltd
Taipei, Taiwan
01.2013 - 01.2020
- Analyzed monthly sales data and generated Excel reports, developing a strong foundation in data reporting, trend analysis, and performance assessment.
- Conducted needs analysis for clients to provide tailored solutions, developing expertise in balancing client requirements with company objectives.
- Reviewed sales performance against goals, identifying root causes for any shortfalls and implementing corrective actions. These skills are transferable to risk assessment and mitigation in loan underwriting.
- Developed and maintained key customer relationships to drive sales growth, establishing a strong foundation in assessing client needs and offering tailored solutions.
- Created and monitored Excel reports to analyze monthly sales performance.
- Communicated with clients to resolve product questions and process orders, ensuring alignment with company goals and client satisfaction.
- Followed up post-sales to assess customer satisfaction, demonstrating an ability to manage client expectations effectively.
- Documented sales and customer feedback in reports for supervisors, contributing to data accuracy and informed decision-making.
Front Desk Assistant Manager
The Landis Taipei Hotel
Taipei, Taiwan
10.2009 - 02.2013
- Supervised front desk operations, managing guest check-ins, handling payments, and balancing accounts—a role requiring a high level of accuracy and attention to detail.
- Coordinated with staff across departments to ensure seamless service delivery, showcasing organizational and collaborative abilities.
- Resolved guest issues diplomatically, ensuring compliance with company policies while meeting client needs.
- Managed and updated client information in the reservation system, demonstrating proficiency in data management and accuracy in record-keeping.
- Conducted nightly audits and balanced accounts, honing meticulous attention to detail required for loan documentation review and underwriting.
- Managed a team of front desk agents, resolving complex customer issues with tact and efficiency, and ensuring high levels of satisfaction, essential for customer-focused underwriting.
- Regularly balanced hotel accounts and conducted nightly audits, honing accuracy and attention to detail.
- Maintained organized records of guest transactions, supporting accurate and efficient documentation management.
Front Desk Receptionist
Maple Landis Resort
Taipei, Taiwan
12.2007 - 08.2009
- Entered data into reservation systems, updated records promptly, and handled customer requests effectively, demonstrating strong organizational and multitasking skills.
- Processed guest payments, maintained accurate records, and balanced cash registers at the end of each shift, emphasizing reliability and consistency in handling financial transactions.
- Answered multi-line telephone systems, directed inquiries, and ensured accurate information flow to guests, displaying effective communication and customer service skills.
- Supported office security and compliance by controlling access and adhering to safety protocols, reinforcing an understanding of regulatory standards.
Education
Bachelor of Hospitality - Hotel Management
National Kaohsiung University of Hospitality
KaoHsiung, Taiwan06.2007
Skills
- Documentation & Compliance: Skilled in reviewing documents for accuracy, ensuring regulatory compliance, and maintaining meticulous records
- Data Analysis & Reporting: Proficient in Excel for data analysis and reporting to support accurate decision-making
- Risk Assessment & Problem-Solving: Adept at identifying risks and delivering solutions that balance company objectives with client needs
- Customer Relations: Strong client management skills with a focus on delivering tailored solutions and maintaining satisfaction
- Time Management & Multitasking: Highly organized, with proven ability to prioritize tasks and meet deadlines in fast-paced environments
- Clear Communication & Collaboration: Effective communicator with experience bridging teams and handling client inquiries with precision
- Microsoft Office Proficiency: Advanced skills in Excel, Word, and PowerPoint for seamless documentation, analysis, and presentation
Timeline
Passport Processing Officer
Taipei Economic and Cultural Office in New York
09.2023 - 04.2024
Sales Representative
Ever Tech Instruental Co., Ltd
01.2013 - 01.2020
Front Desk Assistant Manager
The Landis Taipei Hotel
10.2009 - 02.2013
Front Desk Receptionist
Maple Landis Resort
12.2007 - 08.2009
Bachelor of Hospitality - Hotel Management
National Kaohsiung University of Hospitality
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