Wannetta Ijames
Lexington,NC
Summary
Dependable, Highly skilled, and adaptable professional serving diverse needs of clients through active communication and responsive engagement, utilizing strong analytical skills, industry knowledge, and attention to detail to provide valuable insights, support strategic decision making that help contribute to the company's success. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
14
14
years of professional experience
Work History
Health Concierge
Bswift
09.2019 - Current
- Enhanced patient satisfaction by providing personalized assistance and addressing their healthcare needs promptly.
- Evaluated patient feedback and made necessary adjustments to processes, ensuring continuous improvement in service delivery.
- Developed strong relationships with clients and customers, cultivating trust and rapport for better engagement in care process.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Resolved problems related to benefits, eligibility and claims.
- Coordinated care between multiple departments for seamless transitions and optimal patient support.
- Facilitated trainings when needed, Assisted with individual coaching's and team huddles
Certified Nursing Assistant
Forever Young Home Care
10.2015 - 09.2019
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated leadership skills in managing projects from concept to completion.
Lead Certified Nursing Assistant
Graybrier Health & Rehabilatation Center
12.2009 - 10.2015
- Participated actively in quality improvement initiatives aimed at enhancing patient experiences within facility.
- Learned and adapted quickly to new technology and software applications.
- Worked well in team setting, providing support and guidance.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Maintained meticulous documentation of patient progress notes for accurate record-keeping purposes, supporting informed decision-making by healthcare professionals.
- Implemented comprehensive care plans tailored to each patient''s specific requirements, promoting overall wellbeing.
- Trained new Certified Nursing Assistants, ensuring high-quality care standards were maintained.
Education
Associate of Applied Science - Practical Nursing
Guilford Technical Community College
Jamestown, NC05.2026
Skills
- Customer Service
- Data Entry
- Communication
- Healthcare
- Building Rapport and Credibility
- Technical Troubleshooting
Timeline
Health Concierge
Bswift
09.2019 - Current
Certified Nursing Assistant
Forever Young Home Care
10.2015 - 09.2019
Lead Certified Nursing Assistant
Graybrier Health & Rehabilatation Center
12.2009 - 10.2015
Associate of Applied Science - Practical Nursing
Guilford Technical Community College
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