Wantonie Pearson
Winston-Salem,NC
Summary
Certified Medical Coder with 5+ years of experience in charge entry, coding compliance, and
revenue cycle support. Proven leader with experience supervising teams, improving
workflows, and ensuring accuracy in high-volume healthcare environments. Skilled in
ICD-10, CPT, HCPCS, and EHR systems. Known for strong attention to detail, efficiency, and
compliance with HIPAA and regulatory standards.
Overview
9
9
years of professional experience
Work History
Charge Entry Specialist Supervisor
Bethany Medical Center
High Point, NC
03.2021 - Current
- Lead and mentor a team of 7, serving as escalation point for complex billing and coding issues
- Oversee daily charge entry operations, ensuring accuracy, timeliness, and compliance
- Conduct audits and implement process improvements to reduce discrepancies
- Entered and verified hospital, nursing home, and encounter charges with high accuracy
- Processed claims and resolved discrepancies with providers and staff
Customer Service Representative
United Healthcare
10.2025 - 03.2026
- Managed approximately 30 incoming calls and emails per day from customers regarding insurance inquiries, resolved client issues, and maintained HIPPA-complaint records.
- Facilitated claims processing by accurately entering data into internal systems.
Receptionist
Living Arts College
Winston-Salem, NC
06.2020 - 05.2022
- Managed calls, scheduling, and front desk operations while providing strong customer service
Customer Service
Walmart
Winston-Salem, NC
03.2017 - 04.2020
- Delivered high-volume customer service and supported inventory tasks
Pharmacy Technician
Rite Aid
Winston-Salem, NC
03.2017 - 04.2019
- Assisted with medication prep, inventory, and prescription records
Education
Associate of Arts - Medical Billing And Coding
Living Arts College
High Point, NC05.2021
Skills
- Claims Review
- Investigation
- Documentation Analysis
- Case Management
- Claims Resolution
- Regulatory Compliance
- Quality Auditing Customer Service
- Analytical Decision-Making
- Discrepancy Resolution
- Process Improvement
- Team Leadership
Timeline
Customer Service Representative
United Healthcare
10.2025 - 03.2026
Charge Entry Specialist Supervisor
Bethany Medical Center
03.2021 - Current
Receptionist
Living Arts College
06.2020 - 05.2022
Customer Service
Walmart
03.2017 - 04.2020
Pharmacy Technician
Rite Aid
03.2017 - 04.2019
Associate of Arts - Medical Billing And Coding
Living Arts College