Wanwhisah Yodying
Middletown,NY
Summary
Proactive and achievement-oriented Product Manager bringing 20 years of Pre-Sales experience with special emphasis on helping the telecom industry. Comfortable working hard in a fast-paced and deadline-driven environment. Skilled at working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Cloud Core Network Product Manager
Huawei Technologies (Thailand) Co., Ltd.
01.2015 - 02.2024
- Support sales teams to develop competitive strategies/solutions, strategic business models, feasible action plans and executions in order to achieve sales targets.
- Cloud Core network configuration and quotation clarification.
- Responsible for Sales and Market of Cloud Core Network.
- Attends extended market and project development by customizing solution and present company's value and benefits to customers.
- Being responsible for presentation solutions and technical demonstrations in accordance with client requirements.
- Being familiar technical product specifications and gathering requirements from customers.
- Liaising with project team members in order to ensure achievement of relevant milestones and delivery of bidding documents on time.
- Prepare commercial document.
- Involve in Tender/RFQ/RFP/TOR processing and proposal.
- Liaised with order management and supply-chain team to ensure on-time delivery to meet project timeline.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Coordinated project planning and execution with team members and team leads.
- Increased product adoption by developing and implementing effective marketing strategies.
- Led cross-functional teams to deliver high-quality products on time and within budget constraints.
- Enhanced user experience, resulting in increased customer satisfaction and retention rates.
- Drove revenue growth by establishing strong relationships with key customers.
- Collaborated with sales and support teams to launch products on time and within budget.
Senior Presales Engineer
Telogic Technology (Thailand) Company Limited
04.2007 - 12.2014
- Translated client requirements into documentation for Product development teams.
- Increased customer satisfaction by effectively addressing technical concerns and providing product recommendations.
- Streamlined sales process for increased efficiency, collaborating closely with sales team to develop tailored solutions.
- Support sales on technical discussions for GSM network.
- Involve in Tender/RFQ/RFP processing and proposal.
- Serve as technical liaison between sales, customers and engineering for pre-sales issues.
- Assist sales division to help define opportunities and close large opportunity business.
- Actively source for new technologies and innovative solutions.
- Perform technical presentations and tools demonstrations as well as conduct technical and product training to all users.
- Work closely with sales and marketing team by participating and supporting all sales strategies and activities.
- Involved in development of pre-sales and marketing documents.
- Prepare service system document.
- Work with customers on resolution of technical issues.
- Identified opportunities for upselling, recommending additional products or services based on client needs.
- Contributed to achievement of sales targets by efficiently managing high volume of leads and identifying potential customers.
- Collaborated with cross-functional teams to ensure successful project execution from presales through implementation stages.
- Enhanced product understanding among clients by conducting informative demos and presentations.
- Developed comprehensive proposals to secure new business, successfully closing deals with key clients.
- Assisted in maintaining strong client relationships, providing exceptional post-sales support and technical assistance.
Project Engineer
True Corporation Public Company Limited
07.2006 - 03.2007
- Supported Account Executive in technical data to present and explain about product's details to customers.
- Designed network diagram for routing of network from central controller to proposed intersections.
- Coordinated cross-functional teams, fostering collaboration to achieve project goals.
- Increased project efficiency by streamlining processes and implementing innovative solutions.
- Managed budgets effectively for multiple projects, ensuring financial targets were met.
- Collaborated on interdisciplinary projects, showcasing adaptability and versatility as Project Engineer.
- Provided technical expertise throughout all phases of project, ensuring accurate execution of designs and specifications.
- Presented well-researched proposals to clients, securing new business opportunities for company.
- Provided analytical insight on how solution could save cost.
- Conducted technical evaluations of engineering designs and test results.
- Collaborated with other departments to facilitate successful project completion.
- Dealt with vendor on network equipment (Cisco Router, CCTV, PABX, VDO Conference)
- Wrote project specifications, which cover all work and requirements for each project.
Engineering Executive
NEC Infrontia AP Ltd.
02.2005 - 06.2006
- Took care of product testing in warranty claim
- Trained dealers on PABX installation and programming and its functionality and new feature
- On site and troubleshooting when dealers have unsolvable problem by contact call center
- Coordinated with other functional teams within training (VOIP Training, Third Party Software Training)
- Dealt with outsourcing company and co-ordinates with them on system enhancement programming (Calibre)
- Responsible for taking care and co-operated with Authorized Service Provider (ASP).
- Championed sustainable engineering practices to minimize environmental impact while maintaining profitability goals.
- Delivered high-quality engineering solutions in alignment with client specifications, industry standards, and regulatory requirements.
- Developed and maintained relationships with clients to facilitate quality and timely delivery of materials.
- Collaborated closely with sales teams to understand customer needs, resulting in tailored engineering solutions that exceeded expectations.
- Assisted in development of training materials for new hires, ensuring smooth onboarding process.
Account Manager
RDS SYSTEMS LIMITED
07.2004 - 01.2005
- Responsible for products of barcode system (Scanner, PDA Scanner, Access Point).
- Participated member of consultant team-gathering requirement from client to implement procurement system using Barcode System.
- Developed customized account plans for clients to help them achieve their business goals.
- Made product expansion by looking for new customers.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Education
Bachelor of Science - Telecommunication Engineering
King Mongkut's Institute of Technology Ladkrabang
Bangkok, Thailand04.2004
High School Diploma -
CIDI Chanapatana International Design Institute
Bangkok, Thailand05.2010
Skills
- Prioritization and Execution
- Critical Thinking and Competitive Analysis
- Teamwork and Collaboration
- Troubleshooting and QA
- Requirements Building and Gathering
- Managing and responding to bids and tenders
- Experience working in government and selling to Thai government
- Customer training
- Attention to Detail
- Negotiation
- Progress Monitoring
- Relationship Building
Profile
05/18/81, Female, Thai
Educations
- King Mongkut's Institute of Technology Ladkrabang, B.Eng. Telecommunication Engineering, 05/2000, 04/2004, Bachelor of Engineering
- CIDI Chanapatana International Design Institute, Diploma of Interior & Product Design program, 09/2008, 05/2010
Training Course
Information and communication technology consulting program, Bangkok, Thailand, 09/09/2006, 10/20/2006, VoIP, Network security, Wireless LAN, Mail solution
Degree
B.Eng., KMITL
Internship
MCOT Public Company Limited, 63/1 Rama 9 Road, Hua-Kwang, Bangkok, Thailand, 10320, Engineer Trainee, 04/2003, 05/2003, Participated member of the engineering team working on Broadcasting Department., Provided analytical insight on how to broadcast signal for television network., Responsible for sound system controlling.
Volunteer Experience
The World Blind Union 8th General assembly, WBUGA, 11/10/2012, 11/18/2012, Meeting room attendant to guide participants from/to the seat and to hand over the microphone., Usher to provide directions or guide participants around the meeting venue.
Trail Runner, Marathoner, Social volunteer
Trail Runner : Trail running requires endurance, agility, and strength due to the uneven terrain and varied elevations.
Marathoner : Marathoners train extensively to build endurance and stamina to complete the race. Marathon running is a popular sport and many people participate in marathons as a personal challenge, for fitness goals, or to raise funds for charitable causes.
Social Volunteer : Social volunteers are individuals who dedicate their time and efforts to serve their communities or specific causes. Social volunteers play a crucial role in addressing social issues, fostering community development, and supporting those in need. Their contributions often have a significant impact on improving the well-being of individuals and communities.
Timeline
Cloud Core Network Product Manager
Huawei Technologies (Thailand) Co., Ltd.
01.2015 - 02.2024
Senior Presales Engineer
Telogic Technology (Thailand) Company Limited
04.2007 - 12.2014
Project Engineer
True Corporation Public Company Limited
07.2006 - 03.2007
Engineering Executive
NEC Infrontia AP Ltd.
02.2005 - 06.2006
Account Manager
RDS SYSTEMS LIMITED
07.2004 - 01.2005
Bachelor of Science - Telecommunication Engineering
King Mongkut's Institute of Technology Ladkrabang
High School Diploma -
CIDI Chanapatana International Design Institute
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