Wanza Clark
Hooksett,NH
Summary
Administrative professional with extensive experience in various systems and software. Proven track record in customer service and effective issue resolution. Detail-oriented with a commitment to accuracy in documentation and recordkeeping. Strong background in health records management, focusing on security and compliance with industry regulations. Detail-oriented Pre-Registration Specialist with expertise in patient registration, insurance verification, and electronic health records management. Committed to delivering exceptional customer service and ensuring efficient front desk operations.
Overview
10
10
years of professional experience
Work History
Pre-Registration Specialist
HCA Catholic Medical Center
Manchester, NH
02.2024 - Current
- Executed patient registration processes with high accuracy and meticulous attention to detail.
- Collected and verified patient insurance information efficiently.
- Utilized electronic health record systems for data management and entry tasks.
- Ensured confidentiality of patient information in compliance with regulations.
- Assumed additional responsibilities assigned by management team.
Patient Service Coordinator II
MGB Salem Hospital
Salem, MA
02.2021 - Current
- Provided administrative support to multiple healthcare providers in a high-volume ambulatory setting.
- Effectively organizing priorities to complete tasks promptly.
- Responsible for: managing confidential patient information, front desk greeting and check-in, office management, scheduling patient appointments, managing incoming communications, documenting referrals, and coordinating patient transportation.
- Oversaw front desk operations, including greeting and check-in of patients.
- Scheduled patient appointments and coordinated transportation for efficient service delivery.
- Handled incoming communications to facilitate prompt responses and resolution.
- Documented referrals accurately to maintain continuity of care.
Psychosocial Rehabilitation Specialist
Burrell Behavioral Health
Columbia, MO
09.2017 - 03.2020
- Worked with behavioral health teams to assist clients in meeting their mental health goals.
- Assisted clients in attaining personal recovery, community integration, and daily living skills.
- Provided client transport, coordinated activities, educated, and arranged client care.
- Worked within an office setting to document, schedule, and coordinate program and client needs.
Certified Medication Aide
Americare
Columbia, MO
05.2016 - 09.2017
- Provided care to residents in an assisted living, and dementia care setting.
- Responsible for; medication distribution, vitals, personal care, meal preparation, and housekeeping.
- Worked in an office setting to; document in resident charts, coordinate resident services, and schedule medical appointments.
Education
Associates - Social Behavioral Science
Moberly Area Comunity College
Columbia, MO01.2017
High School Diploma -
North Shore Technical High School
Middleton, MA01.2010
Skills
- Patient registration and insurance verification
- Electronic health records management
- Appointment scheduling and front desk operations
- Interpersonal communication skills
- Experience with EPIC systems
- Service coordination and administrative support
- Customer service excellence
- Data entry and organization
- Dementia care and medication management
- First aid certification
- Microsoft Office proficiency
- Experience with Adobe Suite
Timeline
Pre-Registration Specialist
HCA Catholic Medical Center
02.2024 - Current
Patient Service Coordinator II
MGB Salem Hospital
02.2021 - Current
Psychosocial Rehabilitation Specialist
Burrell Behavioral Health
09.2017 - 03.2020
Certified Medication Aide
Americare
05.2016 - 09.2017
Associates - Social Behavioral Science
Moberly Area Comunity College
High School Diploma -
North Shore Technical High School