Open To Work
Wardere Osman
Maple Grove,MN
Summary
Experienced call center specialist with exceptional communication and organizational abilities. Skilled in resolving customer objections and driving positive outcomes. Effective leader promoting a collaborative and empowering workplace culture. Adept at building relationships with a wide range of stakeholders in dynamic settings.
Overview
1
1
Language
24
24
years of professional experience
Work History
Infrastructure Architect (Network Engineer, NET Developer, DBA, Department Planning)
DIRECTORY.COM, INC.
12.2004 - Current
- Designed, implemented and managed all aspects of a 13 server, 45 client network.
- Primary IT support for 40+ employees including several off-site Account Executives and 10 Developers.
- Designed and implemented a highly available and secure network infrastructure for successful .com.
- Created and executed a comprehensive Disaster Recovery Plan, including policy development, employee awareness, backup management and periodic auditing/fire drills.
- Actively managed Email Service Provider relations by ensuring industry best practices are followed to guarantee optimal domain deliverability - this includes periodic requirements review, setting up and maintaining feedback loops, managing bounces and actively maintaining company email distribution lists.
- Provided routine and complex data mining services for employees and management.
- Responsible for preparing and submitting the IT department's annual budget to company principals.
- Assisted developers in software and database design, security and optimization.
Software Engineer, DBA
DIRECTORY.COM, INC.
05.2004 - 12.2004
- Gathered requirements, designed, developed and thoroughly tested software for internal users and for deployment to external clients.
- Worked closely with clients and partners to design software to interface our businesses with one another.
- Traveled to client sites for installation and implementation of software solutions.
- Programmed Web applications.
- Created role based security and encryption package for all Company developed Web applications.
- Created software to de-dupe database of over 1,000,000 physician panel members.
- Maintained existing and legacy software written by current and past employees.
- Employed Object Oriented design practices to create efficient, modular and reusable software.
Pre-Professional Programmer
HBM – Printing Division
05.2003 - 08.2004
- Developed, tested and documented data transfer module for print verification system using C/C++.
- Tested and Tuned TCP/IP for optimum throughput.
- Participated in and taught weekly classes in Perl.
Field Technician
Connecting Point Technology Center
06.2002 - 05.2003
- Networking, troubleshooting, repair and technical support.
- Implemented and supported network solutions for small businesses.
Education
Associate of Science - AA
North Hennepin Community College
Minneapolis, MN01.2017
Skills
Problem-solving skills
Customer support
Data entry
Customer service
Payment processing
Gathering information
Account updating
Quality control
Cash handling
Sales expertise
Training experience
Product upselling
Interpersonal skills
Languages
English
Native or Bilingual
Timeline
Infrastructure Architect (Network Engineer, NET Developer, DBA, Department Planning)
DIRECTORY.COM, INC.
12.2004 - Current
Software Engineer, DBA
DIRECTORY.COM, INC.
05.2004 - 12.2004
Pre-Professional Programmer
HBM – Printing Division
05.2003 - 08.2004
Field Technician
Connecting Point Technology Center
06.2002 - 05.2003
Associate of Science - AA
North Hennepin Community College